What success looks like in this role:
In this role you willbe requiredto own and manage the IT Service Desk and End usersKnowledgebase(KB)achievingaccurate& on-time updates that enable Continualimprovement
You will be required to lead and drive Improvements by integrating the Knowledgebase with the Automation tools and initiatives
UtilizeServiceNowas the primary KB repository,andemploy ITILand KCSmethodologiesamong other Industry best practices
Awareness and excitement for learning and employing GenAI and other AI Technologies to achieve efficient results.
You will be part of a dynamic global teamthatcollaboratesand coordinate across multiple ITIL Internal and external support teams
ManageKnowledgebase Articlesacross multiple clients; researchknowledge requirements; generate reportingand communicatewith key stakeholders; proactivelyrun small projects tosupport ourdepartment’svision ofend-userexperienceexcellence
You will be successful in this role if you have:
Bachelors’Degree inany field. ITIL Certification and practicalskillsto createknowledgebase articleswill be a plus
Minimum2+ years ofIT Service Desk Level 1 experienceis preferred
ITIL foundation certified
Key Skills:
Candidates must have professionalproficiencyto communicate effectively with internal teams and external partners in a balanced way. Both written and verbal skills are essential.
Good understanding ofIT Service Desk Level 1 Supportprocesses
Proficient to structure and re-write contentper theAudienceand inalogical order
Highlyresourceful, self-driven,and proactive attitude
Growth Mindsetthatgeneratescuriousnessabouttheworkingenvironment
BasicProject Management skills
What do we offer?
Hybrid working is supported
Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
Home office allowance
Private Health Insurance Generali Premium Package provided for all Unisys associates after 6-months tenure
Last and foremost, a great team, also a lot of l earning and training opportunities
#LI-KB2
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here
Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com.
