Job Description

Under the direction of the Executive Housekeeper; Assistant Executive Housekeepers and Supervisors, responsible for various administrative tasks and clerical support to the housekeeping personnel.

• Regular, punctual, and predictable attendance and ability to work flexible hours, including overtime, which may be required.
• Responsible for updating and tracking room status in the computer system and entering statistics on rack format log sheets.
• Advise the front desk and engineering departments of special heavy-duty cleaning of rooms, inform housekeeping personnel of special cleaning assignments.
• Ensure that the Executive Housekeeper, Assistant Executive Housekeepers, and Supervisors are advised of the group, VIP, and pre-registered arrivals, special requests from guests, out-of-order rooms, etc.
• Receive incoming telephone calls from guests and relay messages to the appropriate personnel; maintain a daily log of all calls.
• Coordinate all maintenance requests between supervisors, locksmiths, and engineering departments.
• Track and record all loaned items generate a report of missing items for the Executive Housekeeper.
• Prepare daily volume reports listing occupied rooms, vacant/dirty rooms, due outs, number of suites, and swing shift duties completed.
• Recording all sick calls, late calls, and early outs.
• Perform related duties as assigned by supervisor.

• Ability to maintain confidentiality of sensitive information.
• Understand and comply with all company and departmental rules and regulations, policies, and procedures.
• High school education or equivalent preferred.
• Bi-lingual preferred but not required.
• Previous housekeeping; telephone; and computer experience are recommended but not required.

ADDITIONAL REQUIREMENTS

• Work is performed in areas that may be unusually warm, cold, or noisy.
• All work is done above street level.
• Constant awareness is required of surrounding areas to insure the safety of employees and guests. Must be able to work in a drug-free environment and pass a chemical dependency test as required.
• Position requires Team Member to enter and exit from the Team Member entrance which entails 4 flights of stairs (40 steps).
• Constant sitting, communication skills including speaking and understanding English through personal contact, telephone, reading and writing English.
• Frequent grasping, reaching, bending, twisting, telephone use.
• Occasional carrying, kneeling, squatting, handling, sorting, filing, lifting 5 lbs to 20 lbs.
• Seldom requires overhead lifting of no more than 20 lbs.