Job Description

About UniUni

UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients.

About the role

At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job, but a career to pursue. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story

What you'll do

• Assign, update, and track delivery routes using internal systems

• Respond to exceptions (e.g., delivery delays, failed scans) and escalate when necessary

• Ensure data accuracy in route tracking, POD status, and driver documentation

• Communicate effectively with customers and internal teams to resolve delivery issues

• Maintain accurate delivery records, logs, and internal documentation

• Prepare reports related to dispatch performance, incidents, or delivery delays

• Assist with updating system entries and filing delivery paperwork

• Support new driver onboarding and training session coordination

• Follow up on POD issues, delivery errors, or customer feedback

• Track high-risk or repeat issue cases and flag them for supervisor attention

Qualifications

• Previous experience in dispatching, logistics, or a related field preferred.

• Strong organizational and time management skills.

• Ability to multitask and work under pressure in a fast-paced environment.

• Excellent communication and problem-solving skills.

• Knowledge of transportation regulations and industry best practices.

• Proficiency in Microsoft Office (Excel, Word, Outlook) and other relevant software.

• Bilingual in English and Chinese is a plus