Responsibilities

• Perform station duties including station crowd control and platform supervision, station inspection and train service recovery
• Operate Customer Service Centres and handle matters in relation to the Automatic Fare Collection system and equipment
• Provide world-class customer services in accordance with service targets and standards

Requirements

• Grade E / Level 2 / “Attained” or above in 5 subjects of HKCEE / HKDSE, including English Language
• Good command of spoken English and Chinese, proficiency in Mandarin or other languages is an advantage
• Customer-centric mindset with effective and empathetic communication skills

Remarks

• Required to perform shift duties on irregular patterns of hours with an estimated average monthly income of HK$22,700 (including the shift duty related allowance*, laundry allowance, 13th month pay and annual discretionary award)
• Reporting for duty during adverse weather will be eligible for related allowances
• The above position offers a Joining Bonus of HK$12,000, subject to the terms and conditions of the relevant programme

(*subject to actual shift duties performed)

Applications

You are invited to apply online via http://www.mtr.com.hk/mtr_job_en or send in your CV stating the position (with reference number) you are applying for by mail to Human Resource Management Department, MTR Corporation, G.P.O. Box 9916, Hong Kong on or before 30 June 2026.

For other job openings, please visit MTR Corporation's website for more details.

All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed.