Job Description

Queensland Rail have been dedicated to connecting our communities for nearly 160 years, we take pride in our story and our sense of connection to so many people in Queensland.

Our Station Customer Service team are the face of Queensland Rail and are integral in providing exceptional customer service to help achieve our goal of being a customer-focused, safe, modern and world-class rail service.

About the role:

Queensland Rail is excited to offer a permanent part-time opportunity for a motivated and customer‑focused professional to join our Stations Customer Service Team as a Station Master (3rd Class) at our Palmwoods station.

This role plays an important part in delivering a positive customer experience and supporting the safe and efficient day‑to‑day operation of some of Queensland Rail’s busiest stations.

As a Station Master (3rd Class), you will meet the business demands of the City Network Stations division by leading station operations and facilitating high‑quality customer service. You will manage station facilities, resources, and personnel in accordance with Queensland Rail policies, procedures, and regulatory requirements to enhance station performance and customer outcomes.

Key responsibilities include:

• Provide effective management and leadership to ensure a high standard of customer service and efficient operation of station operations.
• Provide a professional standard of customer service that in every respect meets or exceeds our customer expectations and encourages our customers to regularly use Queensland Rail services with a focus of maintaining on time running
• Ensure a high standard of safety for both Queensland Rail customers and employees and that all relevant safety regulations are met.
• Ensure the station is operated in an efficient and effective manner in accordance with regulations, policies and procedures

What we are looking for:

• High level of skill in time management and safe working initiatives
• Excellent customer service skills and the ability to follow standard and procedures within Station operations.
• As a frontline role you will need to have excellent communications skills, and the ability make substantial decisions working within Queensland Rail’s Values and Behaviours

For more details, please click here to view the

Please apply to Station Master (3rd Class) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) 18th August 2026.

To be considered for this opportunity, please include both your cover letter and resume. You will also be required to answer a mandatory question on application, listing in order of preference the station locations you are applying for. Please ensure this section is completed in full, and only list locations you would like to be considered for.

Supporting a Diverse Workforce

At Queensland Rail we are 1TEAM and our diverse workforce enables us to connect communities every day. We are committed to building inclusive and respectful workplaces for all our people, strengthened by our diversity and encourage applications from First Nations Peoples, all genders, those from culturally diverse backgrounds, LGBTIQ+ community and people with disability, of all ages and backgrounds.

We strive to provide a barrier free and equitable recruitment experience.

If you do require an adjustment during the recruitment process, please contact the recruitment team via the email below.

To learn more about this Queensland Rail career opportunity please contact the recruitment team with your specific enquiry via bulkrecruitment@qr.com.au. Please do not email your application. We can only accept applications received via our website.