Job Description

ob Title: Station Manager

Location: Bedford Park

Pay Range:$23.00 - $24.00/hour ($47,840 - $49,920/year)

KNOWLEDGE AND SKILLS:

• Ability to learn and understand the function of selected emissions control devices

• Ability to work independently

• Good communication skills, both written and verbal

• Excellent interpersonal, time management and teambuilding skills

• Commitment to providing outstanding customer service and satisfaction

• Proficient in the use of Microsoft Word, Excel, and Outlook

• Able to stoop, bend, and reach

• Able to work in extreme weather conditions

EDUCATION AND WORK EXPERIENCE:

• High school diploma required with some college preferred or equivalent combination of education and experience

• 2-5 years of supervisory or management experience is required, preferably with full-time and part-time hourly staff.

• Previous vehicle inspection experience is preferred

• Valid driver’s license and good driving record

Qualifications

DUTIES AND RESPONSIBILITIES:

• Manage and coordinate the operation of the station within budget, and in accordance with established policies and procedures, while promoting exceptional customer service. This includes:

• Ensuring that all customer complaints and damage claims are documented and appropriately resolved

• Prepare and submit administrative reports in a timely manner.

• Ensuring station complies with all safety requirements in accordance with the company’s Incident and Accident Reporting Procedures.

• Coordinating general facility maintenance such as cleaning, snow shoveling, and other basic janitorial tasks

• Manage station remitter and voucher programs and ensure that all funds are accounted for and properly reconciled which includes:

• Receive and properly secure remitter certificate inventory

• Process remitter transactions – debit, credit, voids and refunds

• Provides training on station remitter program – including how to use the remitter application and payment processing terminal

• Provide for manpower needs of the stationby leading and managing staff members. This includes:

• Creating a working environment that generates high employee morale and productivity

• Scheduling, assigning, and directing work to meet performance standards and contract requirements

• Selecting, coaching, training, and managing performance of team.

• Evaluating employees by providing constructive feedback, counseling and documenting appropriately.

• Conducting new hire and annual performance reviews in established timeframes

• Perform waiver inspections on all applicable vehicles, and grant waivers according to IEPA guidelines

• Maintain compliance to all quality assurance standards and associated procedures

• Travel to other stations to provide management and staffing support as needed