Cape Air

Station Manager

Cape Air  •  Havre, MT (Onsite)  •  1 hour ago
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Job Description

 
  The Station Manager oversees and supports daily airport station operations. The person in this position will lead the team in focusing on safety, security, efficiency, and providing extraordinary customer service

PRIMARY RESPONSIBILITIES:  
  • Manage all facets of airline station operations
  • Demonstrate leadership of the company by possessing a positive attitude, working from a place of integrity, having a sense of humor, an appreciation for employees and customers as individuals, importance of employee development and inclusion, recognition of others, job excellence, relationship building, kindness and continuous mindfulness of overall company goals
  • Timely and responsible communication with all departments and management
  • Assure and promote staff development
  • Maintain and foster positive business relationships with local airport authority and agencies as well as build and maintain positive business relationships with contract carriers
  • Manage station staffing levels and budgeting
  • Ensure that all employees meet initial and recurrent training requirements
  • Interview prospective employees with HR
  • Conduct performance reviews and station performance planning
  • Assure excellent customer service and efficient station operation
  • Attend regular corporate meetings in Hyannis as applicable via telephone or willingness to travel, as required
  • Additional duties as
    assigned
QUALIFICATIONS:
  • Previous supervisory or management experience, required 
  • Experience in the following areas required:   budgeting, interviewing, disciplinary action, performance planning, payroll and scheduling
  • Experience in building and maintaining airport regulatory relationships, required
  • Ability to enforce policy and procedure, required
  • Must be able and willing to do short and long haul travel and work non-standard hours especially during special events
  • Must demonstrate an understanding of the connection between overall mission and daily tasks
  • Must be a proficient writer have an adequate grasp of English grammar
  • Excellent communication and excellent customer service skills required
  • Ability to interact effectively with others
  • Ability to work independently and adapt to changing work priorities
  • Must be proficient in Microsoft Word, Office and Excel
  • Must possess a genuine desire to serve internal and external customers, build relationships and work collaboratively
  • Able to multi-task in a stressful environment required
  • Strong customer service and strong oral/written communication skills required
  • Must meet same basic job qualifications as all station agents: 
  • Must
    be at least 18 years old
  • Must
    hold a high school diploma or equivalent
  • If
    location requires any type of driving such as baggage delivery, fueling, etc.,
    applicant must hold and maintain a driver’s license valid in that location
  • Must
    be able to lift up to 70 lbs.
  • Basic
    computer skills required
  • Excellent
    communication and excellent customer service skills required
  • Ability to interact
    effectively with others
  • Ability to work
    independently and adapt to changing work priorities
  • Ability to
    communicate effectively, orally and in writing
  • Flexibility
    of schedule is a must
  • This
    position will often require working nights, weekends and holidays
  • Must exhibit
    exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI
    spirit

Cape Air

About Cape Air

Our goal is to get you where you want to be as quickly and easily as possible. Since our first flight between Boston and Provincetown in 1989, Cape Air has provided year-round service to some of the most beautiful destinations in the world.

Shortly after that first flight, we expanded our service across southern New England to Hyannis, Nantucket, New Bedford, Martha’s Vineyard and Providence, RI. In 1993, we began offering flights between South Florida and the Keys, and in 1998, our Caribbean route took flight. We began service in Micronesia in 2004 and added 2 new aircraft to our fleet, the ATR-42, which served our routes between Guam, Rota, and Saipan. We expanded our service to the Midwest markets in 2007, and then entered the Montana region in 2013.

Now, Cape Air operates a fleet of 68 Cessna 402s, 30 Tecnam P2012 Travellers, and 4 Britten-Norman Islanders.

A milestone was reached in September of 2019 with the arrival of Cape Air's newest aircraft type - the industry-changing Tecnam P2012 Traveller. With up to 200 flights per day during high season, Cape Air carries over 400,000 passengers a year, making us one of the largest commuter airlines in the United States.

Wherever we fly, Cape Air is recognized for our outstanding customer service and convenient flight schedules. We have ticket and baggage agreements with most major airlines which means smooth connections and money-saving joint fares for our passengers.

As an employee-owned company, and on behalf of our owners, we hope you enjoy your trip on Cape Air and we aim, as our mantra encourages, to MOCHA HAGoTDI. It means to Make our Customers Happy and Have a Good Time Doing It.

Industry
Aviation & Aerospace
Company Size
501-1,000 employees
Headquarters
Hyannis, Massachusetts
Year Founded
1989
Website
capeair.com
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