Job Description

Role Purpose

This role is responsible for leading and managing less-than-container load (LCL) operations at a station level, ensuring operational excellence, profitable growth, and high-quality customer service. The position oversees service delivery, process efficiency, and compliance, while driving continuous improvement and collaboration across internal and external stakeholders.

Key Responsibilities

Operational Management

• Oversee daily station operations, ensuring high service standards, cost efficiency, and compliance with internal policies and regulatory requirements

• Monitor operational performance and ensure timely, accurate execution of all shipment activities

Resource Planning

• Plan and allocate resources (staffing, systems, training) to meet operational demands and customer expectations

Performance & Productivity

• Define and track KPIs related to service levels, productivity, and cost to serve

• Drive performance improvements and ensure consistent service quality

Customer & Stakeholder Engagement

• Build and maintain strong relationships with key customers and stakeholders

• Ensure customer satisfaction while supporting business growth objectives

Collaboration & Governance

• Work closely with cross-functional teams (operations, customer experience, process excellence) to optimize workflows and standardize processes

Continuous Improvement

• Identify operational gaps and implement process improvements, automation, and digital initiatives

Compliance & Safety

• Ensure full adherence to safety standards, regulatory requirements, and company policies

Team Leadership & Development

• Lead, coach, and develop team members to enhance capability, engagement, and performance

Vendor Management

• Manage external vendors (e.g., warehousing, transport providers), ensuring performance meets agreed KPIs and SLAs

What we are looking for

• Solid experience in logistics operations, preferably LCL or freight forwarding

• Strong understanding of end-to-end supply chain processes

• Proven leadership and team management capability

• Customer-focused with strong stakeholder management skills

• Analytical, data-driven, and solution-oriented

• Experience in process improvement or operational optimization

• Good command of English

Key Competencies

• Operational leadership

• Customer centricity

• Problem-solving and decision-making

• Communication and collaboration

• Continuous improvement mindset

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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