Job Description

You’ll connect Queensland. We’ll connect you to an amazing career.

At Queensland Rail, connection is at the heart of everything we do—and it starts with you.

Connecting Queensland, one journey at a time. Queensland Rail Travel delivers iconic long distance experiences while providing essential connections to family, work, holidays and medical care across the state.

Learn more about Queensland Rail's purpose, people and progress - watch our short video here.

Your opportunity

We are seeking a permanent full-time Station Assistant to join our team in Townsville.

As a Station Assistant, you will join a team of seven to play a vital role in ensuring the smooth and efficient operation at Townsville Station. You will be responsible for providing exceptional customer service, completing general cleaning duties and contributing to a positive and safe environment.

Benefits that Count

All that Queensland Rail achieves each day relies on the hard work and talent of our teams. That’s why we offer a range of attractive benefits designed to help you bring your best, including:

• Annual salary of $68, 370 + 12.75% super + applicable penalties and allowances
• 5 weeks of annual leave per year
• Work within a supportive team environment
• Travel discounts and lifestyle perks through QRI
• Access to 280+ gyms and pools with Fitness Passport

For a full list of benefits please visit Employee Benefits.

Purpose that Counts. As a Station Assistant some of your duties will include:

• Assisting with loading and unloading supplies at train arrival and departure
• General cleaning and maintenance duties of the station, bathroom facilities, baggage areas, the train and gardens.
• Making platform announcements and managing the platform
• Assisting customer and handling luggage
• Operating station machinery and equipment.
• Reporting any safety concerns
• Transporting Onboard staff to and from overnight accommodation

For full position responsibilities please read this

Roser/Hours

This is a full-time position which generally works between the hours of 0700 and 1606. You can expect to be on a roster which will include a variety of start and finish times as well as alternating weekends and public holidays, so flexibility is required in this position.

We are seeking to connect with someone who ideally will have:

• The ability to work independently and in a team
• Strong communication skills and a customer focused attitude
• Sound computer skills
• A strong work ethic and willingness to go the ‘extra mile’.
• A safety-focused mindset
• Resilience and ability to self-motivate.
• Ability to undertake a variety of manual handling tasks including cleaning and lifting up to 20 kilograms
• Previous cleaning experience is highly desirable
• The ability to travel within your position when required (e.g. for training)
• Hold a ‘C’ Class Drivers licence – highly desirable

Please apply to Station Assistant - Townsville (11150) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Monday 30th of March 2026.

IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:

You must apply for vacancies via the internal People Connect solution – Click here for more information

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the phone number or email below.

To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry on 1800 115 000 or email tanya.anderson@qr.com.au. Please do not email your application. We can only accept applications received via our website.