Job Description

You’ll connect Queensland. We’ll connect you to an amazing career.

One of Australia’s most unique rail journeys, the Gulflander is an adventure through the heart of the Gulf Country.

Originally built to link the remote river port of Normanton with the Croydon goldfields, this tourism icon now offers a rare passage through vast, rugged landscapes few ever experience. Here is a little taste of what the Gulflander is all about.

We are seeking a Station Assistant (internally known as Station Assistant (Guard)) to join our Gulflander team in Normanton on a permanent full time basis.

Benefits that Count

Everything Queensland Rail delivers each day is made possible by our people. That’s why we offer a range of benefits to help you perform at your best, including:

• Permanent full time position
• Starting salary of $68,370 + 12.75% superannuation + applicable penalties and allowances
• 4 weeks of annual leave per year
• Access to 2,000+ exclusive discounts through QRI Lifestyle
• Work within a supportive team environment with on-the-job training
• Explore nearby destinations like Karumba, famous for world class fishing and adventure charters

Purpose That Counts. As a Station Assistant, some of your duties will include:

• Preparing the Gulflander for journey – restocking, loading and unloading train on arrival and departure
• Keeping the station, train, facilities and gardens clean, safe and looking their best
• Making platform announcements and assisting passengers
• Performing guard duties when required to work on board the Gulflander – this includes shunting (moving) the train, securing rollingstock doors and connecting hose bags beneath rollingstock.
• Delivering friendly customer service to passengers and locals – including assisting with luggage
• Operating station machinery and equipment
• Helping with bookings, enquiries and phone calls
• Reporting any safety concerns to the Officer in Charge

Hours

This role typically works Monday to Friday between 0700 to 1530, with additional weekend, public holiday and occasional overnight work in Croydon, where shifts may finish as late as 1900.

We are looking to connect with someone who ideally has:

• The ability to work independently and as part of a team
• Strong communication skills coupled with a customer focused mindset
• Sound computer skills.
• A strong work ethic – reliable, hardworking and willing to go the extra mile
• A safety-focused mindset
• Resilience and ability to self-motivate.
• The ability to perform occasional heavy lifting (up to 20kg)
• Previous cleaning experience or admin experience (ticketing or booking of travel).
• Current C Class Driver Licence (essential)

For full position responsibilities please read this

Please apply to Station Assistant (Guard) - Normanton (10947) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Wednesday 11th of March 2026.

IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:

You must apply for vacancies via the internal People Connect solution – Click here for more information

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the phone number or email below.

To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry on 1800 115 000 or email tanya.anderson@qr.com.au. Please do not email your application. We can only accept applications received via our website.