Job Description

You’ll connect Queensland. We’ll connect you to an amazing career.

At Queensland Rail, connection is at the heart of everything we do—and it starts with you.

Connecting Queensland, one journey at a time. Queensland Rail Travel delivers iconic long distance experiences while providing essential connections to family, work, holidays and medical care across the state.

Learn more about Queensland Rail's purpose, people and progress - watch our short video here.

Your opportunity

As a Station Assistant, you’ll join a team of six to providing exceptional customer service and completing general cleaning duties at the Gladstone Train Station.

This is a permanent part-time position.

Benefits that Count

All that Queensland Rail achieves each day relies on the hard work and talent of our teams. That’s why we offer a range of attractive benefits designed to help you bring your best, including:

• Annual salary of $68,370 (pro-rata) / approx. $34 per hour + 12.75% super + applicable penalties and allowances
• 5 weeks of annual leave per year
• Work within a supportive team environment
• Travel discounts and lifestyle perks through QR
• Access to 280+ gyms and pools with Fitness Passport

For a full list of benefits please visit Employee Benefits.

Purpose that Counts. As a Station Assistant some of your duties will include:

• Assisting customers and handling luggage
• Operating station machinery and equipment
• Making platform announcements and managing the platform
• General cleaning and maintenance duties of the station and bathroom facilities
• Reporting any safety concerns to the operation coordinator

For full position responsibilities please read this

Roles / Hours:

This is a permanent part-time role which offers 19.5 hours per week.

Shifts are generally between the hours of 00:00 (midnight) to 20:00 hours where you can expect to work a combination of early morning, afternoon and overnight shifts based on the following roster:

• Monday, Wednesday, Thursday and Sunday.

Flexibility is required in this position as hours are subject to change based on operational requirements.

We are seeking to connect with someone who ideally will have:

• The ability to work independently and in a team
• Strong communication skills and a customer focused attitude
• A strong work ethic and willingness to go the ‘extra mile’
• A safety-focused mindset
• Ability to undertake a variety of manual handling tasks including cleaning and lifting up to 20 kilograms
• Previous cleaning experience or garden maintenance experience is desirable but not essential
• The ability to travel within your position when required (e.g. Brisbane and Rockhampton for training)

Please apply to Station Assistant - Gladstone (11344) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Wednesday 20th of May 2026.

IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:

You must apply for vacancies via the internal People Connect solution – Click here for more information

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the phone number or email below.

To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry via email to tanya.anderson@qr.com.au. Please do not email your application. We can only accept applications received via our website.