Job Description

You’ll connect Queensland. We’ll connect you to an amazing career.

At Queensland Rail, connection is at the heart of everything we do—and it starts with you.

Our Travel network links communities across the state, delivering unforgettable tourism experiences and essential services for work, family, and medical care.

Learn more about Queensland Rail's purpose, people and progress - watch our short video here

About our Team:

As the Station Assistant you will join a team a small team where you’ll provide exceptional customer service and general cleaning duties to keep the Gladstone Train Station looking its best.

Purpose that Counts. As a Station Assistant some of your duties will include:

• Assisting customers and handling luggage
• Operating station machinery and equipment
• General cleaning and maintenance duties of the station (including the gardens) and bathroom facilities
• Reporting safety concerns

For full position responsibilities please read this

Roles / Hours:

Permanent full-time position based at Gladstone Station.

Shifts are generally between the hours of 01:00 to 00:00 (midnight) where you will work on a rotating roster that will consist of a variety of start and finish times and will include weekends and public holidays. This role is part of a four-week rotating link which provides vision of future work to plan around however you can expect to work every Saturday and every second Sunday.

Benefits that Count:

• An annual salary of $68,370 + 12.75% super + applicable penalties and allowances
• 5 weeks of annual leave per year
• Work within a supportive team environment with a lot of variety in your role
• Travel discounts and lifestyle perks through QRI
• Access to 280+ gyms and pools with Fitness Passport

• For a full list of benefits please visit Employee Benefits.

We are seeking to connect with someone who will have:

• The ability to work independently and in a team
• Strong communication and customer focus
• The ability to perform manual tasks, including cleaning and lifting luggage up to 20kg
• Previous cleaning or garden maintenance experience is desirable but not essential
• The ability to work night shifts and be flexible with their hours
• Be prepared to travel within your position when required (e.g. for training)
• A Safety-focused mindset

Please apply to Station Assistant - Gladstone (11019) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Wednesday 4th of March 2026.

IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:

You must apply for vacancies via the internal People Connect solution – Click here for more information

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the phone number or email below.

To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry on 1800 115 000 or email tanya.anderson@qr.com.au. Please do not email your application. We can only accept applications received via our website.