Job Description

Requisition No: 875893

Agency: Children and Families

Working Title: STATEWIDE REGIONAL OPERATIONS SPECIALIST - 60070794

Pay Plan: Career Service

Position Number: 60070794

Salary: $53,917.08 - $65,000 Annually

Posting Closing Date: 05/19/2026

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The Florida Department of Children and Families (DCF) isthe state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Substance Abuse and Mental Health (SAMH) Program office is recognized as the single state authority for substance abuse and mental health services. The Office of SAMH is statutorily responsible for the planning, evaluation, and implementation of a comprehensive statewide system of care for the prevention, treatment, and recovery of children and adults with serious mental illnesses or substance use disorders.

Within SAMH, the Southeast Regional Office staff ensure that individuals and families have timely access to prevention, treatment, and recovery support services across the region. They collaborate with local providers, community partners, and key stakeholders to identify service gaps, enhance resource availability, and promote continuity of care. The Southeast Regional Office monitors program performance, addresses barriers to service delivery, and fosters cross-system collaboration to strengthen the regional behavioral health network and improve overall outcomes for the communities served.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

THIS IS NOT A TELEWORK POSITION. CANDIDATE WILL BE REQUIRED TO WORK IN THE SOUTHEAST REGIONAL OFFICE.

Anticipated Vacancy

This is a highly responsible and professional position serving as the Statewide Regional Operations Specialist within the Southeast Regional Office. The ideal candidate will be a collaborative team player who works seamlessly across all sections within the program office. This role requires the use of independent judgment, a proactive approach to responsibilities, and exceptional attention to detail. If you are driven, organized, and thrive in a fast-paced environment, we encourage you to apply.

Specific Duties and Responsibilities include:

• Conducts various research activities regarding behavioral health including evidence-based practices and models, activities in other states, grants, and other funding opportunities. Gathers information provided by partner agencies, community stakeholders, each Regional Collaborative about behavioral health activities and the outcomes of established goals for the regional report.
• Provides technical support and data analysis related to the regional operations unit as well as produce statewide reporting templates for community providers and managing to submit to the Department. Coordinate all complaints/inquiry reports statewide with a comprehensive report and develop Matrix for all regional operations to be able to present to the Assistant Secretary. Gather all statewide reports from the regional collaboration coordinators and roll all information into a statewide report that will then be presented to the Mental Health Commission, and develop and present on LBRs for upcoming legislative sessions
• In response to emergency events, the incumbent may be required to work irregular hours, to work more than 8 hours per day, to work extended periods (including weekends and holidays), to work at locations other than their official headquarters, and to perform duties in addition to those outlined in the position description. Deploy to communities affected by natural disasters within 24-48 hours of impact to represent the organization to promote and implement post-disaster services. This team member understands the conditions necessary to launch substance use and mental health interventions and services when appropriate and builds the pathways and partnerships to achieve established goals. This leader will be responsible for the following activities while on deployment: Assess the impact, needs and assist with the development of a response strategy and goals for the impacted community and implement disaster response plans. Recommend deployment strategies to provide direct assistance. Coordinate psychological and mental health resources and services for individuals, first responders, and communities impacted by disasters.
• Analyze trends with the monitoring team to help bridge gaps within our system of care.
• Work with regional and HQ staff to assure all reports are comprehensive
• Work with the IT team to keep all data system and inquiry systems up to date with program needs
• Escalate complex problems to higher management or relevant departments when required.
• Performs other duties as required to meet program and departmental goals and objectives.
• This position will serve as the official Single Point of Contact, which is designated to coordinate the provision of auxiliary aids and services to the deaf or hard of hearing. The position will be responsible for the following:

1. Collect data on the effectiveness and appropriateness of the auxiliary aid or service provided and the performance of the interpreter provided on the Customer Feedback Form.
2. Keep records of the appropriate auxiliary aides and services on the Auxiliary Aide/Services Record as each service is provided.
3. Complete Self-Assessment Tool to evaluate DCF’s operational performance in providing appropriate auxiliary aids and services to deaf or hard of hearing persons and to identify methods to improve the provision of such auxiliary aids and services.
4. Assist designated DCF Personnel with any concerns, grievances or complaints raised by deaf or hard of hearing Customers or Companions regarding effective communication as soon as reasonably possible, with a goal of resolving all matters raised while the Customer and/or Companion is in a DCF Direct Service Facility.
5. Communicate with ADA/Section 504 Coordinators concerning services to deaf or hard-of- hearing Customers or Companions and summaries of these meetings shall be provided to the Independent Consultant; Manage service records and report the data and any resource and/or training needs to the designated ADA/Section 504 Coordinator (Civil Rights Officer).

Salary commensurate with experience.

The Ideal Candidate Will Possess the Ability To:

• Engage cooperatively and professionally with both internal and external stakeholders.
• Manage multiple high-priority projects simultaneously with agility and precision.
• Demonstrate flexibility and the ability to succeed both independently and with minimal direction.
• Understand and align with the vision of the Substance Abuse and Mental Health (SAMH) Program, executing projects, assignments, and policy updates accurately and on time in a fast-paced environment.
• Collaborate effectively within a team while also excelling when working independently.
• Analyze challenges and propose thoughtful, practical solutions to complex problems.
• Conduct thorough research to identify and recommend the most strategic and effective course of action—the best “yes.”

Knowledge, Skills and Abilities required for the position:

• Knowledge of basic management principles and practices.
• Knowledge of the methods of data collection and analysis.
• Ability to coordinate a consultative program designed to ensure the resolution of managerial and operational problems.
• Ability to determine work priorities and ensure proper completion of work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to assess budgetary needs.
• Ability to formulate policies and procedures.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities.
• Ability to organize data into logical format for presentation in reports, documents and other written materials.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work and other activities relating to the improvement of operational and management practices.
• Ability to conduct fact finding research.
• Ability to work independently.
• Ability to solve problems and make decisions.

Minimum Qualifications:

• A bachelor's degree from a college or university is preferred and four years of professional experience in business, education, training, human resources, public administration, or a related field. 

• A master's degree from a college or university can substitute for one year of the required experience.
• Professional experience as described above can substitute on a year-for-year basis for the required college education. 

Candidate Profile (application) Requirements:

Candidate Profile (application) must be complete in its entirety.

• Work History - entered with the most recent/current listed first:
• Any and all State of Florida jobs
• Any and all Florida University jobs
• All periods of employment
• Periods of unemployment
• Gaps 3 months or more*
• Education
• Volunteer Experience
• Include supervisor names and phone numbers including current place of employment.
• * Gaps 3 months or more must be addressed – you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• If claiming Right to First Interview, candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Benefits of Working for the State of Florida:

• Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.
• For a more complete list of benefits, visit www.mybenefits.myflorida.com

DCF EMPLOYMENT DISCLOSURES

US CITIZEN REQUIREMENTOnly US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire For more information, please visit the SSS website: http://www.sss.gov

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

#SAMH

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.