Job Description

Stateroom Steward (Japanese speaking) - MMC

Department: Rooms Division

Employment Type: Fixed Term Contract

Location: Philippines - MMC

Reporting To: Rooms Division Supervisor

By applying to this position, your application will be submitted to Magsaysay, one of Princess Cruises official Hiring Partners based in The Philippines. A recruiter from Magsaysay will contact you soon if your qualifications align with our requirements for this position. As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• The Stateroom Steward is responsible for consistently delivering guest stateroom service, cleanliness, maintenance, sanitation, and product standards that align with the Rooms Division's brand standards, HESS protocols, and KPI goals. They are accountable for addressing any shortfalls in product delivery that may negatively impact the guest experience and are responsible for providing timely, effective, and personalized resolutions to guest requests and concerns.
• The Stateroom Steward also supports the development, implementation, and execution of initiatives in alignment with the Rooms Division leadership team. They anticipate and take ownership of guest needs and requests, and follow up on maintenance issues for timely resolution. They are knowledgeable about ship products, services, itinerary, and port information, and use consumable items, stateroom supplies, linen, and cleaning chemicals responsibly.
• The Stateroom Steward also takes every opportunity to upsell ship services, specialty dining outlets, and beverage options. They are knowledgeable about the Rooms Division's Shared Purpose, Core Values, and CRUISE Service Essentials, share best practices and efficiencies with the leadership team, and embrace company updates and strategies to deliver on their guest experience commitment. They complete mandatory and structured training programs to enhance their roles and prepare them for career path opportunities.

Skills, Knowledge & Expertise

• Minimum 3 years of experience in room service in a comparable establishment. Previous cruise ship experience is strongly preferred.
• A comprehensive knowledge of Public Health and environmental regulations pertaining to stateroom service.
• Proficiency in English, including both written and verbal communication.
• Proficiency in Japanese, including both written and verbal communication.
• The role of Stateroom Steward requires a deep understanding of guest service, a high level of motivation to excel in all job duties, and a natural ability to surprise and delight guests while maintaining courteous and professional relationships in a diverse cultural environment.
• The ideal candidate will possess excellent communication skills and a warm, friendly, and caring personality. They will be able to continuously surprise and delight guests throughout their cruise experience. They will also demonstrate a strong commitment to establishing and maintaining courteous and professional working relationships in a diverse cultural environment.
• A thorough comprehension of the fundamental principles of guest service, coupled with the aptitude and dedication to consistently deliver exceptional service to the guests.

Job Benefits

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

• A competitive salary package.
• Your comfortable double cabin - your space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.