Job Description

Connect Hearing is a leading provider of hearing health care services with a network of 180+ centres nationwide. We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world.

At Sonova, your work can help transform people’s lives. We’re a team on a mission to help people experience the joy of sound. Every day, we push the boundaries of audio technology so our customers can enjoy life without limitations. Our talented and committed employees all over the world know they contribute to something greater than themselves – they create sense

Engaging, inspiring and retaining top quality talent sits at the heart of our capacity to deliver client service excellence. If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

We are currently seeking an experienced State Managerto lead our Connect Hearing clinics in our Queensland West region. Reporting to the National Sales & Operations Manager and part of the Sales & Operations Leadership team, in this role you will be responsible for 12 clinics with a team of approximately 54 direct and indirect reports. This role blends hands-on leadership with strategic oversight and involves regular travel across Brisbane Metro, the Gold Coast, South Burnett, Southern Downs, and Toowoomba.

What you will you be doing:

Client Care

• Create an environment that enables teams to focus on providing superior client care at all times
• Deliver highest levels of customer service to achieve NPS targets

Sales

• Meet or exceed the state budgets
• Leverage all sales and service opportunities to meet sales growth, customer growth, and OPEX objectives

Business Operations

• Ensure diary capacity is managed, via optimal rostering & appointment management
• Lead and manage the team to optimise the productivity of all clinics
• Collaborate with marketing to initiate and execute local area marketing (LAM)
• Work closely with the local leadership team to ensure that all operational functions and clinical services are executed optimally

People Leadership

• Proactively lead, motivate and develop the local leadership team and their clinic teams to drive retention and strengthen clinic capability to ensure KPI’s and other requirements are being met
• Identify and attract talented employees to meet current and future business needs
• Partner with HR to address performance issues and escalated employee relations
• Proactively lead and motivate your team and the clinic teams during times of change

What you need to be successful in this role:

• Proven track-record in a similar role
• Retail experience and/or medical device and regulation experience
• Extensive experience in a multisite environment
• Demonstrated experience leading and developing a geographically dispersed team
• Exceptional communication and interpersonal skills at all seniority levels
• Ability to travel on a regular basis
• Bachelor’s degree or equivalent in business, economics/BA or other related field highly regarded

What's in it for you:

• Competitive remuneration package including bonus and car allowance
• Salary packaging options
• Company-funded parental leave
• Birthday Leave
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
• Generous employee discounts on Sonova Products for yourself and your family
• Online Wellbeing Centre & Employee Assistance Program (EAP)
• Access to the LinkedIn eLearning Platform
• Opportunity to grow and develop in your role and beyond
• A values driven and people-centered culture
• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
• A genuinely rewarding role with purpose and meaning

Sounds interesting?

If you feel that this opportunity is right for you, we'd love to hear from you!

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