Job Description

Lead our largest, most dynamic market. Make the exceptional even better.With an established and high-performing store network across NSWACT and an ambitious services proposition,we’relooking for an experienced, commerciallyastuteand values-led retail leader to join MECCA as our NSW/ACT State Manager

NSW/ACT is already strong. The culture is healthy. The Regional Manager capability is deep. The opportunity now is to elevate to widen the moat on customer experience, turbocharge our services proposition, strengthen operationalexcellenceand deliver sustainable, repeatable performance across the state.

Ifyou’rea strategic retail leader with grit, enterpriseaccountabilityand a passion for beauty and you thrive in complexity while building high-performing teams we’dlove to hear from you.

The Role You Could Play

Reporting to theHeadof Retail, you will lead our NSW business with full state accountabilitypartnering closely with your Regional Managers and Store Managers to drive performance,engagementand operational excellence across the network.This role requires a leader who can seamlessly move between strategy and execution. You will build and deliver the state plan,maintaina robust project and property pipeline, and ensure disciplined “rinse and repeat” execution across every store.continued property activity across the state, this is a role for someone comfortable leading at scalebalancing new store openings, operationalconsistencyand elevated customer experience.

• Lead a high-performing team of Regional Managers and Store Managers to deliver exceptional service, every store, every day

• Own and deliver the NSW state plan, ensuring clear priorities and disciplined execution

• Maintain and drive the new store and property pipeline in partnership with Support Centre teams

• Elevate customer experience across the state, strengthening our unique retail proposition

• Identifyopportunities to enhance store KPIs andallocateresources to maximise performance

• Drive operational effectiveness across a complex, multi-site network

• Strengthen capability through coaching,developmentand succession planning

• Champion MECCA’s values and sustain a culture that is already strong making it even better

What You Will Bring

Weareseekingsustained, senior multi-site retail leadership experience at scale.Key to your experience will be:

• Significant State or large-region leadership experience within a complex retail environment

• A proventrack recordleading large, multi-site teams and delivering sustainable commercial results

• Enterprise-levelaccountability, withstrong commercial acumen and P&L ownership

• Demonstrated success managing operational rhythm and execution across a sizeable network

• Experience navigating property pipelines and new store openings

• A relentless focus on customer experience and service differentiation

• Strong commercial judgement with the confidence to make decisions and raise risks whenrequired

• A coaching leadership style that balances care with performance

• Grit,resilienceand the ability to lead through ambiguity-we’reambitious and not yet perfect

Experience in services-led retail models, VM, education or customer experience transformation will be highly regarded.

Most importantly, you will have a genuine passion for beauty and people-and the ability to connect deeply with your team to inspire belief,accountabilityand performance.

Life at MECCA

At MECCA, we look for leaders who embody our values, think entrepreneurially and are willing to do whatever it takes to ensure our customers look and feel their best.In return, we empower you to lead boldly, think big and create meaningful impact.

Our team members enjoy:

• A competitive salary package with annual review and bonus program

• Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy.

• World-class education and leadership development opportunities

• Leadership conferences and access to inspiring brand founders and industry leaders

• A Parental Support Program featuring paid parental leave and ongoing superannuation

More than makeup:

• At MECCA, we're committed to being a force for good – within and beyond the beauty industry. Through our sustainability initiative, MECCA M-PACT, we’re transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers.

• We believe that beauty has the power to change lives.Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and well-being, empowering female-led businesses, supporting women to become financially secure and independent and elevating women's voices in politics and public life.

Join us, and together we can make the world over.

To learn more about life at MECCA Brands, please visit https://www.mecca.com.au/retail-careers.html