Job Description

Candidates must reside in the same country where the role is located.

Position located in Richmond, VA. Hybrid work schedule will require several days in office each week.

The Associate Manager, State Licensing will play a key role in supporting operational efficiency by leading a team responsible for the preparation, collection, and organization of required state documentation for Board of Pharmacy licensure. This role also oversees processes related to paper-based applications requiring manual handling, ensuring quality assurance standards are met and maintaining clear, timely communication with clients.

Key Responsibilities

• Lead a team responsible for application drafting, submission, and documentation management for state licensure.
• Oversee manual and paper-based application workflows, ensuring accuracy, completeness, and adherence to regulatory requirements.
• Maintain high service quality standards, ensuring timely and compliant submission of all applications.
• Identify opportunities to improve turnaround times and streamline processes to reduce operational risk.
• Ensure consistent, proactive communication with clients regarding application status, timelines, and requirements.
• Support onboarding of new clients by establishing scalable processes and ensuring seamless transition into service delivery.
• Partner with internal stakeholders to enhance operational efficiency and maintain alignment with client expectations.
• Analyze the customer’s requirements and ensure that the outcomes are delivered on time, following high quality standards, and meeting expectations.
• Research, analyze and respond to client inquiries.
• Take responsibility for the quality of service delivered to clients to ensure clients obtain maximum value from services.
• Ensures excellent customer service from team members on State Licensing team.
• Ensures the team's adherence to state filing deadlines.
• Handles billing and related inquiries.

Requirements

• Bachelor's Degree Required.
• A minimum of 2 years of prior relevant licensing experience preferred.
• Experience managing people/teams required.
• Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders.
• Strong communication skills, both written and oral required.
• Ability to go into the Richmond office 2-3 times weekly.

Impact & Scope
This role has been established in response to both new client onboarding and increased volume from existing partnerships. The Associate Manager will play a critical role in enabling continued business growth by supporting scalable service delivery, sustaining client satisfaction, and minimizing service disruptions during high-volume renewal cycles.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $49,500.00 - $124,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.