Job Description

Job Requisition ID: 54444
Opening Date: 03/26/2026
Closing Date: 04/09/2026
Agency: Department of Healthcare and Family Services

BPIS: 08198
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: Health and Human Services
Bilingual Option: None
Salary: Anticipated starting salary $8,281/monthly; Full salary range $8,281-$12,223/monthly
Job Type: Salaried
Category: Full Time
County: Cook
Number of Vacancies: 1
Bargaining Unit Code: RC063 Professional Employees, Educators,Juvenile Justice School Counselors and Special Education Resources Coordinators,and Physicians AFSCME
Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

The Department of Healthcare and Family Services, Division of Medical Eligibility, is seeking to hire a professional and motivated individual to serve as the State-Based Marketplace Development and Configuration Manager. Under the direction of the Deputy Administrator of the State Based Marketplace, this candidate will work with agency staff and technology vendors to help lead the design, implementation, and optimization of the State-Based Marketplace (SBM) rules engine, ensuring compliance with federal and state regulations, improving consumer experience, and leveraging data analytics to monitor performance and drive process improvements.

HFS values employees with different backgrounds, life experiences, and talents.

Employees receive a robust benefit package including:

• Monday-Friday work schedule
• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Paid Parental Leave
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually.
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
• Employees earn (3) paid Personal Days annually.
• (13-14) paid holidays annually (based on start date)

If you are seeking a new opportunity, and this position appeals to you, please apply today!

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Essential Functions

• Subject to management approval, serves as the State-Based Marketplace Development and Configuration Manager in designing, implementing, and testing business rules within the state-based marketplace rules engine
• Monitors and evaluates the performance of the rules engine to identify areas for optimization, enhancement, and bug resolution
• In collaboration with the HFS Bureau of Eligibility Policy and Bureau of Eligibility Systems, leads the development, review, and implementation of eligibility policies and criteria within the state-based marketplace database
• Analyzes Illinois Medicaid and SBM data to identify trends, patterns, and areas for improvement in eligibility determinations, enrollment processes, and customer experiences, including coverage transitions, coverage retention, and continuity of coverage
• Identifies opportunities and national best practices for process improvement and innovation within the assigned functional area, collaborating with cross-functional teams to implement changes and achieve desired outcomes
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of four (4) years of college
• Requires three (3) years of progressively responsible administrative experience in the field of health or human services

Specialized Skills

• Requires three (3) years of experience performing business analysis within the context of government, health care or IT operations
• Requires three (3) years of experience with eligibility and enrollment policy or systems related to Medicaid, the Affordable Care Act or other government programs
• Requires three (3) years of professional experience analyzing large sets of data to assess and recommend modifications or enhancements to eligibility systems and business processes

Preferred Qualifications

• Minimum of three (3) years of experience performing business analysis within the context of government, health care or IT operations
• Minimum of three years of experience with eligibility and enrollment policy or systems related to Medicaid, the Affordable Care Act or other government programs
• Minimum of three (3) years of professional experience analyzing large sets of data to assess and recommend modifications or enhancements to eligibility systems and business processes
• Minimum of three (3) years of professional experience in healthcare administration, program management, or a related field, with demonstrated leadership and managerial experience
• Minimum of three (3) years of professional experience promoting equitable access to healthcare services for underserved populations
• Minimum of three (3) years of professional experience building relationships and collaborating with diverse stakeholders

Conditions of Employment

• Requires completion of a background check and self-disclosure of criminal history
• Requires the ability to travel in the performance of duties, with overnight stays as appropriate
• Requires the ability to utilize and maintain state issued equipment such as a laptop and/or cell phone
• Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during state employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine
• This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

Work Hours: Monday - Friday 8:30 a.m - 5:00 p.m.
Headquarter Location: 401 S Clinton St, Chicago, Illinois, 60607
Work County: Cook
Email: HFS.DMPApps@illinois.gov
Posting Group: Leadership & Management

This position DOES contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com