Job Description

About Us

At Protectit Insurance Services, we specialise in providing customised insurance solutions with a strong focus on building lasting client relationships. Located in Goodwood, South Australia, we pride ourselves on offering personalised service backed by expert advice across both commercial and domestic portfolios.

Our clients trust us not only to protect their assets but also to advocate for them during the claims process, a responsibility we take very seriously.

The Role

We are seeking an experienced Claims Officer to oversee and manage all aspects of the claims process across our portfolio. This is a key client-facing role that requires excellent communication skills, strong technical knowledge, and a client-first mindset.

This role is also a fantastic steppingstone for career progression, with a clear pathway to move into broking or broker assistant positions within our organisation. Whether you're looking to specialise further in claims or develop a broader career in insurance broking, this role is a strong foundation.

Key Responsibilities

• Manage end-to-end claims processes for all classes of insurance (domestic and commercial).

• Liaise with clients, insurers, loss adjusters, and service providers to ensure timely resolution.

• Advocate for clients throughout the claims process, providing support and clarity.

• Maintain accurate records of claims progress and documentation.

• Provide regular updates to brokers and clients regarding claim status.

• Identify trends in claims and provide feedback to improve policy coverage and risk mitigation strategies.

Key Requirements

• Ideally a minimum 1 year of experience in insurance claims handling (domestic and commercial), either within a brokerage or on the insurer sideTier 2 qualification or willingness to obtain within 6 months of employment.
• Experience using core insurance systems such as Insight and Sunrise (preferred).
• Proven ability to interpret and apply relevant insurance legislation and policy wordings.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and time management.
• Strong negotiation and conflict resolution skills.

Why Join Us

• Be part of a reputable brokerage with a loyal client base.

• Autonomy in managing your workflow with the support of an experienced team.

• Career development opportunities in a growing and dynamic company.

• Friendly and professional work environment that values people and performance.

How to Apply

If you’re ready to take the next step in your insurance career, we’d love to hear from you. Please submit your application online.

Please note: Only shortlisted candidates will be contacted.