Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the coffee shop lead and department manager in achieving sales and profit goals established for the department and monitor and control all established quality assurance standards. Work closely with the coffee shop team, as well as the Deli department to create an environment that is engaging to customers. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Prepare coffee shop items per customer requests using proper coffee shop equipment
• Offer product samples to help customers discover new items or products they inquire about; inform customers of coffee shop specials
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment
• Prepare, package, label and inventory ingredients in merchandise
• Check product quality to ensure freshness; review “sell by” dates and take appropriate action
• Report product ordering/shipping discrepancies to the department manager; order, label, stock and inventory department merchandise
• Use all equipment in coffee shop according to company guidelines
• Understand the store’s layout and be able to locate products when requested by customer
• Stay current with present, future, seasonal and special ads
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory; assist coffee shop lead to plan, organize and supervise the inventory process
• Adhere to all food safety regulations and guidelines; ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Report all safety risk, or issues and illegal activity, including robbery, theft or fraud; notify management of customer or associate accidents
• Train and coach coffee shop clerks in proper procedures and processes
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

MINIMUM

• Effective communication skills
• Knowledge of basic math
• Ability to handle stressful situations
• Must be at least 18 years of age
• Current food handlers permit once employed

DESIRED

• High School Diploma or GED
• Any management experience
• Any coffee shop experience, or culinary arts background/experience
• Second language