Job Description

Job Summary:

Must possess outstanding interpersonal communications skills to effectively interface with guests, supervisors, and team members. Responsible for all results from the cook line through the dining experience.

Available Shifts:

• Day Shift- 5:30AM-2:00PM
• Swing Shift- 2:00PM- 2:00AM

Supervisory Responsibilities:

• Yes. Will supervise Baristas

Duties/Responsibilities:

• Possesses complete knowledge of all procedures related to the job.
• Continuously fosters great relationships with team members in all areas and mentors others to do the same.
• Ensures that all guests are treated in a prompt, professional and courteous manner.
• Must possess outstanding interpersonal communications skills to effectively interface with guests, supervisors, and team members.
• Sets standards by being cooperative, helpful, friendly and by presenting a neat, clean, well-groomed appearance.
• Ensures proper staffing for forecasted volume and budgetary guidelines.
• Ensures strict adherence to all policies and procedures.
• Monitors inventories and reports discrepancies to the Marketplace Manager.
• Assists in the end of period inventory process at the direction of the Marketplace Manager.
• Assists in overseeing the weekly inventory of all supplies to ensure all equipment and products needed is on hand and properly rotated.
• Attends meetings as directed by Marketplace Manager.
• Assists in meeting budgeted figures for labor and other expenses.
• Ensures excellent guest service.
• Notifies team members of changes in policy and procedure.
• At the direction of the Marketplace Manager, works closely with Department Trainer to ensure all new hires are trained both with classroom and floor programs.
• Ensures all existing team members are attending follow up training sessions.
• Communicates any problems or concerns to Marketplace Manager, or other designated F&B Manager.
• Works with all departments to ensure proper communication.
• Maintains files in such a way that another supervisor could perform efficiently in the event of his/her absence.
• Promotes the Casino through good will and positive attitude.
• Maintains high sanitation and safety standards.
• Maintains security of products and areas assigned to department.
• Sets high standards by complying with all departmental rules, policies, and procedures.
• Ensures that all Team Members are treated in a fair and consistent manner.
• Performs all other duties as assigned.

Minimum Education and Experience Requirements:

• Minimum 5 years as a supervisor or assistant manager of a quick-serve or full service restaurant.

Certifications, Licenses, and/or Registrations:

• Gaming license/registration as required by jurisdiction(s).
• Ability to obtain a Food Managers Certificate.

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Excellent organizational, analytical, and project management skills, with particular attention to quality and detail.
• Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.
• Demonstrates the ability to establish credibility and rapport with operating leaders.
• Ability to analyze data, understand trends, and develop recommendations for action based on the analysis.
• Strong business acumen and understanding of the business drivers in the industry.
• Self-starter with a creative mind and a track record of putting ideas into practice and assessing results
• Must be available to work flexible shifts any days of the week, including holidays.
• Takes full ownership of initiatives, using strategic thinking and creativity to overcome challenges.

Physical Requirements:

• Must be able to work while standing for hours at a time.
• Must be able to lift up to 15 pounds at times.
• Ability to use hands to handle or feel objects, tools, or controls, and reach with hands and arms.
• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust