Villa Restaurant Group - Quick service restaurants (Villa Italian Kitchen, South Philly Cheesesteaks and Fries, Green Leaf's and Bananas, Mo' Burger, Jersey Mikes, Salsaritas, Melt Shop, Dos Toros, Hill Country, Juniors, Far East, Asian Chao, Tony + Benny's, Zaros Bakery, etc.) and 40North full service restaurants (Piattino, Office Tavern Grill, Café Villa, Steelworks Wind Creek Casino, Blackhorse Tavern & Pub, Town Bar & Kitchen and NOM Mexican Table & Tequila Bar) is a multi-brand, multi-concept global restaurant group specializing in full service restaurants, quick serve restaurants with corporate and franchise operations.

As a Starbucks Shift Supervisor, you will play a key role in the daily operations of our Starbucks store located at Newark Liberty Airport - Terminal A . You will lead a team of baristas, ensuring exceptional customer service, product quality, and a welcoming atmosphere. Your responsibilities will include supervising shifts, training and coaching team members, and maintaining operational standards. If you're passionate about coffee, teamwork, and providing an excellent customer experience, we'd love to have you on our team.

WHAT YOU'LL DO:

• Team Leadership: Lead by example, fostering a positive and inclusive work environment. Supervise shifts and delegate tasks to ensure smooth operations.

• Customer Service: Provide outstanding customer service by greeting and assisting customers, taking and preparing orders, and addressing customer inquiries and concerns.

• Product Quality: Ensure the highest standards of coffee and food quality. Oversee the preparation of beverages and food items, adhering to Starbucks recipes and guidelines.

• Training and Development: Train new baristas on company policies, procedures, and customer service standards. Provide ongoing coaching and feedback to team members.

• Inventory Management: Assist in managing inventory levels, including ordering supplies and managing stock rotation.

• Cash Handling: Handle cash and operate the cash register accurately. Ensure cash-handling policies and procedures are followed.

• Safety and Sanitation: Maintain a clean and safe store environment. Follow health and safety guidelines, including food safety practices.

• Shift Scheduling: Assist the Store Manager in creating and managing shift schedules, ensuring appropriate coverage during peak hours.

• Administrative Tasks: Complete paperwork, reports, and administrative tasks as required.

WHAT YOU'LL NEED:

• High school diploma or equivalent.

• Previous experience in a supervisory or leadership role, preferably in a coffee shop or restaurant setting.

• Passion for coffee and a strong knowledge of Starbucks products and standards (Starbucks Barista Certification is a plus).

• Excellent interpersonal and communication skills.

• Strong problem-solving abilities and the ability to handle customer concerns with professionalism.

• Ability to work in a fast-paced environment, multitask, and handle pressure effectively.

• Availability to work flexible hours, including evenings, weekends, and holidays.

Physical Requirements:

• Standing for extended periods.

• Lifting and carrying up to 30 pounds.

• Bending, stooping, and reaching.

WHY SHOULD YOU APPLY:

• Competitive salary
• Paid time off
• Medical benefits
• Meal discounts
• Excellent training
• Career growth
• Fantastic culture and work environment!
• Flexible schedules

Villa Restaurant Group is an Equal Employment Opportunity Employer.