Job Description
YOUR NEXT OPPORTUNITY IS NOW BOARDING
Join OTG as a Starbucks® Manager now at IAH and drive a new type of travel hospitality experience. Discover career opportunities in a unique hospitality environment with some of the industry's best compensation and benefits, including PTO, Healthcare, and a competitive 401k match.
OTG + Starbucks®
OTG has launched an exclusive new partnership with Starbucks® to further revolutionize airport hospitality by pushing the boundaries of excellence and innovation. With more than 300 in-terminal dining and retail locations across 11 airports in the USA and Canada, OTG and its 5,000+ crewmembers serve millions of travelers each year.
WHY OTG?
By joining our OTG Starbucks® team at IAH, you’ll discover endless opportunities to explore, learn and realize your greatest potential in some of the most exciting hospitality environments around. Our people drive our experiences, so we offer our crewmembers some of the best compensation and benefits in the industry. There has never been a more exciting time to connect with us!
We transform airport experiences. You drive it.
ROLE AND RESPONSIBILITIES
As a Starbucks leader at IAH, you are driven by a deep sense of purpose. You are aspirational - never a bystander. You take action to make a positive difference every day, and you inspire others to do the same. This role is a hands-on experience that develops your supervisory experience, coaching skills, coffee/ tea passion, and business acumen, all to build your understanding of store management. You will learn how to create success for a multi-million-dollar business, create and develop great teams, and build a meeting place in your community that nurtures customers. These foundational principles set up partners for success for careers in store management and leadership. Using a mix of online learning, classroom training, and hands-on mentorship, you’ll learn how to:
RESPONSIBILITY
Grow a successful, multi-million-dollar business: drive sales by leveraging your business acumen, efficiency, and problem-solving skills.
Nurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams.
Inspire others: become a dynamic brand ambassador dedicated to driving and achieving results through your team.
Ensure Starbucks’ quality standards and the property core service standards are being met.
Supervise the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
2 years retail/customer service management experience OR 4+ years of US Military service
Strong organizational, interpersonal, and problem-solving skills
Entrepreneurial mentality with experience in a sales-focused environment
Minimum High School or GED
Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply.
Ability to work full time (the work regularly demands over 40 hours per week), including variable hours, including early mornings, evenings, weekends, and/or holidays.
Salary Range: $60,000 - $65,000 per year plus bonus eligibility
OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal-opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.
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