Job Description

About us:

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM and honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel for the nineth year.

Your day to day:

As a Starbucks Barista, you will provide prompt and courteous food and beverage service to guests while maximizing sales and guest satisfaction.

DUTIES AND RESPONSIBILITIES:

• Prepare and serve menu items such as coffees, drinks, sandwiches, salads, etc in a prompt and professional manner. Follow food and beverage preparation and usage instructions to minimize waste.

• Up-sell menu items and specials to maximize food and beverage revenues. Work within policy to accommodate guests’ special food and drink requests.

• Ensure adequate supply of plates, utensils, napkins, and other supplies throughout shift; replenish/restock supplies and inventory according to established procedures and guidelines.

• Perform all pre-shift and post-shift duties, side-work, and related paperwork.

• Maintain a clean, neat and well-organized work area, including but not limited to refrigerators, display cases, counters, and seating areas. Report all unsafe or malfunctioning equipment, safety hazards, or maintenance problems to management.

• Receive and process customer payments according to established cash handling policies and procedures to ensure the security of monies, credit and financial transactions.
• Perform other duties as assigned.

Qualifications and Requirements:

Basic reading, writing and math skills. Prior customer service and/or cash handling experience in the hospitality industry preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds

• Standing up and moving about the work area

• Handling food, objects, products and utensils

• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with the guests and describing menu items, methods of preparation, etc.

• Reading and writing abilities are utilized often when preparing meals from instructions or when monitoring inventory.

• Mathematical skills, including basic math, percentages, quantities, and variances are used frequently.

• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

• May be required to work nights, weekends, and/or holidays.

Work Area: Assigned outlet and kitchen areas.

What we offer:

The hourly pay range for this role is $15.50

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees. Additionally, hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?