Job Description

DUTIES AND RESPONSIBILITIES:

• Develops enthusiastically satisfied customers all the time
• Delivers Legendary Service to all customers by demonstrating “Just Say Yes” behavior and connecting with the customer. Responds to customer needs and says thank you to every customer.
• Maintains a calm and professional demeanor at all times; including those of high volume or unusual events to keep store operation to standard
• Anticipates customer and store needs by constantly evaluating environment and customers for cues. Discovers customer needs and appropriately suggests products with every customer to enhance service and meet/exceed sales goals.
• Assists customers in selection and purchase of specialty coffee beverages and whole bean sales.
• Maintains customer service area and equipment in a clean and appealing manner.
• Maintains Quality Licensed store Operations
• Provides quality beverages and food products consistently for all customers by adhering to recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Follows store policies and procedures for operational flow at each station.
• Performs cleaning tasks in accordance with the Duty Rosters and cleaning standards, working as a store team player.
• Presents oneself professionally and demonstrates clear communication with all customers and interactions with fellow associates.
• Communicates necessary information clearly to manager.
• Follows standards for merchandizing, stocking, rotating and storing all products.
• Performs equipment maintenance in accordance with Starbucks maintenance standards.
• Follows cash handling and register policies as laid out and agreed to in the House Bank Agreement.
• Follows inventory stocking and recording guidelines.
• Takes Responsibility To Learn all aspects of barista position.
• Learns and demonstrates creating the Starbucks Experience.
• Completes Initial Store Training and passes Barista Certification.

QUALIFICATIONS/ ESSENTIALS:

• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to comprehend instructions prioritizes, organize, and work as delegated and complete job functions.
• Ability to be a clear thinker remains calm and resolves problems using sound judgment.
• Ability to work under pressure of meeting production schedules and timelines for guests and fellow workers.
• Ability to aid in the transportation of all work equipment and produce pertinent to carry out the job.
• Ability to work in conditions pertinent to the job.
• Ability to work with all products and equipment prescribed.
• Ability to plan and aid in the execution of promotions.
• Food Hygiene awareness and at least basic training.
• Ability to communicate in English with guests, co –workers and Management, to their understanding.
• Ability to compute basic mathematical calculations.
• Ability to provide legible written communication.
• Possess a friendly, upbeat & outgoing personality.

DESIRABLE:

• Previous job related experience.
• Ability to communicate in a second language.
• Food Hygiene certificate.
• First aid awareness.
• Certificates from previous employers/ college.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all responsibilities or qualifications of the job.

The salary range for this role is $24.12 to $26.12 This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?