Job Description

To ensure the guests are all treated with the highest regard and leave after having the most pleasant experience by a fully trained team member. The Barista promotes coffee consumption by educating the guests; preparing and serving a variety of coffee drinks, along with pastries and cookies as well as promotional items.

Duties/Responsibilities:

● Responsibilities and essential job functions include but are not limited to the following:
● Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
● Maintains a calm demeanor during periods of high volume or unusual events to keep the store
operating to standard and to set a positive example for the shift team.
● Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
● Communicate information to the manager so that the team can respond as necessary to create the third Place environment during each shift.
● Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
● Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
● Delivers legendary customer service to all customers by acting with a customer-comes-first attitude and connecting with the customer.
● Discovers and responds to customer needs.
● Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
● Maintains a clean and organized workspace so that partners can locate resources and products as needed.
● Provides quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards.
● Follows health, safety, and sanitation guidelines for all products.
● Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
● Maintains regular and punctual attendance.

Minimum Education and Experience Requirements:

• High School Diploma
• Self-starter with an open mind, positive nature, and enthusiasm.

Certifications, Licenses, and/or Registrations:

• Gaming license/registration as required by jurisdiction(s).

Knowledge, Skills, and Abilities:

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling, and store safety and security, with or without reasonable accommodation
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
• Meets required dress code
• Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, the quantity of ingredients, or substituted ingredients
• Available to perform many different tasks within the store during each shift

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 35 pounds at times.
• Ability to work flexible shifts and days of the week, including holidays.