Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Loews Sapphire Falls Resort

Join the team at our Caribbean-inspired paradise that creates an island escape in a tropical oasis.

Purpose

This position is responsible for sales activities associated with the Room Service operation to include; assisting guest in the selection of menu items; upselling food, beverages, after dinner beverages and desserts; taking and processing orders; maintaining records.

Essential Functions and Responsibilities

• Maintains Room Service tracking and control records and files

• Stays informed of status of menu item availability

• Assists guests with selection of food, beverage, wine, dessert and specialty items

• Makes knowledgeable recommendations regarding selection of food, beverages, wines desserts and after dinner beverages to ensure guest satisfaction, while attempting to produce maximum revenue form sale

• Takes and processes room service orders in a timely manner according to Loews standards

• Completes Room Service paperwork to ensure proper billing of all charges to appropriate guest account

• Responds to complaints regarding room service orders in appropriate manner according to Loews standards

• Posts Amenity charges to guest accounts

• Distribute amenities to server by confirming guest room number of guest

• Dispatch bussers/ server to handle guest requests

• Call back guest to confirm guest satisfaction with food quality and service

• Other duties as assigned

Supportive Functions and Responsibilities

• Promotes and applies teamwork skill at all times

• Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance

• Is polite, friendly, and helpful to all guests, management and fellow employees

• Attends all appropriate hotel meetings and training sessions

• Maintains cleanliness and excellent condition of equipment and work area

• Executes emergency procedures in accordance with hotel standards

• Complies with required safety regulations and procedures

• Complies with hotel standards, policies and rules

• Recycles whenever possible

• Remains current with hotel information and changes

• Complies with hotel uniform and grooming standards

Qualifications

• Previous experience in cashiering, hospitality, or food service preferred.

• Proficiency with POS systems and basic computer skills required.

• Proven experience working in high-volume Food and Beverage operations preferred.

• Strong organizational skills.

• Excellent guest service skills.

• Ability to communicate effectively in English verbally with team members, leaders and guests required.

• Must be able to work a flexible schedule, nights, weekends and holidays as required.