At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
Who We Are Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
About Loews Portofino Bay Hotel
Join the team at this Italian-inspired hotel that is a re-creation of the seaside village of Portofino, Italy.
What We’re Looking For:
The Room Service Cashier supports an elevated in-room dining experience by providing accurate order-taking, knowledgeable menu guidance, and exceptional guest communication. This guest-focused role ensures seamless coordination between culinary and service teams while maintaining precise billing, tracking, and administrative processes for all in-room dining transactions.
Who You Are:
Guest-focused professional who enjoys connecting with guests and enhancing their dining experience
Clear and confident communicator with a warm, polished telephone presence
Detail-oriented and precise, with strong adherence to order entry and billing procedures
Organized and efficient, able to manage multiple orders and priorities simultaneously
Collaborative team player who communicates effectively with servers, bussers, culinary, and hotel partners
Calm problem solver who handles guest concerns with professionalism and ownership
Veterans and military spouses are encouraged to apply
What You Will Do:
Take and process in-room dining orders accurately and efficiently in accordance with Loews standards
Assist guests with menu selections and provide knowledgeable food and beverage recommendations
Upsell items thoughtfully to enhance the guest experience and support revenue goals
Monitor order flow to ensure timely preparation, delivery, and follow-up
Communicate guest orders, requests, and changes clearly with Culinary and Room Service teams
Dispatch servers or bussers for deliveries, guest requests, and tray retrieval
Follow up with guests to confirm satisfaction with food quality and service
Respond to guest concerns or complaints professionally and with ownership
Maintain accurate in-room dining tracking logs and control records
Ensure correct billing and posting of all in-room dining and amenity charges
Stay informed on menu availability, specials, and out-of-stock items
Maintain a clean, organized work area and adhere to safety and sanitation standards
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs
Required to attend all mandatory training sessions and meetings
Perform other duties as assigned
Your Qualifications Include:
Previous experience in cashiering, hospitality, or food service preferred.
Proficiency with POS systems and basic computer skills required.
Proven experience working in high-volume Food and Beverage operations preferred.
Strong organizational skills.
Excellent guest service skills.
Ability to communicate effectively in English verbally with team members, leaders and guests required.
Must be able to work a flexible schedule, nights, weekends and holidays as required.
Loews Hotels & Co was founded in 1960 and continues to own and operate hotels and resorts in the United States. Headquartered in New York City, hotel destinations include Arlington, Atlanta, Chicago, Chicago O'Hare, Coral Gables, Hollywood, Miami Beach, Nashville, New Orleans, New York, Orlando, Philadelphia, San Diego, St. Louis, and Tucson. Loews Hotels Hotels & Co operates as a subsidiary of Loews Corporation (NYSE: L).
WHO WE ARE:
We are a dedicated team focused on allowing our guests to flourish when they are with us. From our most senior of management, to our newest team members, we are all forged of the same hospitality DNA. That defining characteristic is a willingness and commitment to offer comfort, care, and everything in us to all who come through our doors. We invest in training and development opportunities for all team members so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. We promote social responsibility by being a good neighbor in the communities in which we reside. At Loews Hotels & Co, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.
EQUAL EMPLOYMENT OPPORTUNITY
Loews Hotels and Resorts is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
