Job Description

• Support the set-up and management of all company accounts and their associated privileges for access to Stakeholder Process related tools
• Assist external Roster Mangers and voters with the set up and management of their user accounts and access to voting application tool and functions
• Monitor and follow up, as necessary, with external customers regarding the accuracy of submitted information in Roster Manager and voting application
• Work with external stakeholders and various internal key areas to ensure that the appropriate roster manager and voter roles, responsibilities and requirements are followed and enforced
• Provide guidance for new stakeholder introductions into Stakeholder Process related tools, roles, and associated accesses
• Evaluate and periodically review Member access for proper qualifications and work with staff to support the administration of secured content and registrations
• Generate various reports and documentation for informational distributions, as needed for internal analysis
• Maintain timely and accurate records of Member voting, roster and secured access accounts and take appropriate action within tools
• Work with internal staff to administer and support Issue Tracking tool and automated posting process for meeting materials
• Document and maintain Stakeholder Process tools and other stakeholder process related documentation
• Support Stakeholder Process meetings and logistics as needed
• Maintain knowledge of the business environment, objectives and requirements relative to processes and tools and use that knowledge to develop communications for internal and external Members.

• Education
  • Required
    • BS - Business Administration
    • Or equivalent work experience
  • Preferred
    • MBA - Business Administration
• Required Work Experience
  • 2+ years of relevant experience
    • Business Analyst with experience in customer service
• Required Skills and Abilities
  • Ability to visualize and solve complex problems
  • Ability to produce high-quality work products with attention to detail
  • Proficient in Microsoft Office Suite (MS-Word, MS-Excel and MS-Powerpoint)
  • Experience in external customer interface
  • Experience using effective verbal and written communication skills
  • Ability to understand business needs, while establishing and maintaining a high level of customer trust and confidence
  • Ability to utilize a questioning mindset
  • Prior experience administering homegrown tools and technologies
• Preferred Skills and Abilities
  • Understanding of system accounts and access controls
  • Experience with SharePoint and Salesforce
  • Ability to develop strong relationships with multiple departments and divisions