Job Description

Perfectly situated at 19 Avenue Kléber, The Peninsula sits in the heart of Paris within walking distance of some of the world’s most famous monuments, museums and luxury shopping districts. The Peninsula houses 200 luxurious rooms, including 93 suites. Working alongside a high profile and prestigious team, The Peninsula Paris is seeking a Guest Communication Center Intern, starting July 2026.

• Work for a luxury Five Star hotel on the historic Bund in Paris
• Share our core values: excellence and generosity
• Grow within a diverse, prestigious and international property.

Main responsibilities :

Handle incoming internal and external calls, ensuring that responses to guest requests (HotSOS, PenChat, calls, SevenRooms, Shiji) are completed within the timeframes and procedures in place.

• Manage internal and external hotel calls and redirect them to the appropriate departments when necessary.
• Use the HotSOS system and ensure proper follow-up according to the establishment’s procedures.
• Ensure the proper completion of tasks communicated by phone.
• Maintain the best image of the hotel in all interactions (courtesy, adherence to standards, use of polite expressions, responsiveness) across all communication channels.
• Handle wake-up calls via the Shiji and HotSOS systems while staying informed about guest data.
• Respond to PenChat according to HSH standards.
• Follow customer service procedures (calls, HotSOS, PenChat, SevenRooms, etc.).
• Respond to and follow up on daily requests for entertainment/video equipment.
• Manage F&B reservations across all outlets and adhere to internal policies (cancellations, no-shows, groups, modifications, etc.).
• Monitor and ensure service quality in line with required standards (LQA, LRA, etc.).

Profile :

• Background in hospitality or equivalent experience
• Proficiency in IT tools
• Knowledge of the luxury sector
• Strong organizational skills and attention to detail
• Sense of luxury and passion for service
• Excellent presentation
• Availability and strong listening skills
• Team spirit
• Dynamism and responsiveness

The Peninsula Paris ​

Often referred to as the “little Versailles,” this Parisian Palace resides in a legendary, century-old heritage building, seamlessly blending cutting-edge modernity with a century of elegance, glamour, and French history. Within walking distance of world’s famous monuments, museums, and luxury shopping districts, the hotel provides the perfect setting to rejuvenate. Interestingly, over 40,000 pieces of gold leaf, each measuring 8 sq cm and covering an area of approximately 200 sqm adorn this stunning hotel.