Job Description

Maison Chloé was founded in 1952 by Gaby Aghion, a Parisian of Egyptian origin who wanted to free women's bodies from the formal and rigid fashion of the time through luxury ready-to-wear.

For nearly 70 years, Chloé has inspired women by creating fashion collections and accessories, revealing stories and sharing her experiences. Our founder's forward-thinking vision of femininity continues to inspire our long-term commitment to supporting the advancement of women.

Women moving forward. For a more equitable future. It is this objective that guides us in everything we do. Today, our goal is to create beautiful products that are meaningful for society and the planet.

We are proud to have received B-Corp certification, which marks a new step in our desire to reinvent the way we do business, and we hope to inspire other organizations.

That’s why we build teams that are committed to our mission. We want to share this approach within the company and with our wider community.

Digital Transformation, Performance & Training | Paris

We are looking for a Global Retail Intern to join our Global Retail team and contribute to the transformation of how we support, train and engage our retail teams worldwide.

This internship sits at the intersection of Retail, Data, Digital and Training. You will work on concrete projects designed to improve operational efficiency, automate recurring processes, strengthen retail performance monitoring and develop new ways of sharing knowledge with our boutique teams.

YOUR RESPONSIBILITIES

Digitalization & Automation

• Identify opportunities to simplify and automate existing Retail and Training processes using Excel, Power Automate, AI and other relevant digital solutions.
• Contribute to the development of automated data collection and reporting solutions, including PowerPoint outputs generated from Excel-based databases.
• Explore how AI and digital tools can improve the creation, management and distribution of retail and training content.

Micro-Learning

• Build and maintain a global Morning Brief database, consolidating best practices, initiatives and content from regions and boutiques worldwide.
• Structure information to make content easy to search, access and use by boutique teams.
• Create new micro-learning formats and activities designed to engage the retail community on a daily basis.
• Monitor usage and identify opportunities to continuously enrich the Morning Brief ecosystem.

Training Technology & Innovation

• Benchmark digital learning and training platforms available on the market.
• Assess potential solutions across user experience, functionality, scalability, analytics, AI capabilities and relevance for a global retail environment.
• Participate in the testing and evaluation of new digital learning solutions.

Retail Operations & Performance

• Monitor key Retail Operations KPIs on a weekly and monthly basis, identify gaps and support follow-up with regional teams.
• Contribute to the development of reporting tools and dashboards to improve visibility on operational performance and compliance.
• Support the continuous evolution of the Retail Handbook, integrating regional feedback and ensuring global guidelines remain relevant, practical and easy to use.
• Coordinate selected global operational projects, from collecting regional requirements to supporting implementation across markets.
• Support the global uniform program by consolidating regional requirements, coordinating seasonal ordering and deployment, and ensuring alignment across markets.
• Support the management and continuous improvement of hospitality tools, coordinating regional needs and ensuring appropriate availability across the boutique network.
• Support the deployment and adoption of key Retail tools across regions, ensuring teams have the appropriate access to reporting, targets, clienteling, salesforce-related systems and operational resources.
• Contribute to the preparation of retail challenges and support weekly performance monitoring with regional teams.
• Work closely with regional teams to identify operational pain points and opportunities to simplify processes and improve boutique execution.

WHO WE ARE LOOKING FOR :

• Currently studying Business, Engineering, Data, Digital, Information Systems or a related field.
• Strong proficiency in Excel; knowledge of macros/VBA is a strong plus.
• Strong interest in AI, automation, data and digital tools.
• Comfortable with PowerPoint and data management.
• Data-driven, analytical and tech-savvy, with the ability to translate a business need into a practical solution.
• Curious, proactive and solution-oriented.
• Well organized and able to manage several projects simultaneously.
• Strong communication skills and comfortable working in an international and multicultural environment.
• Fluent in English; French is a plus.

WHAT YOU WILL LEARN :

This internship offers direct exposure to the transformation of a global luxury retail organization. You will work on real projects combining Retail Performance, Operations, Training, Data and Technology, interact with regional teams across markets and contribute to initiatives that can be deployed across an international boutique network.