Stage de 6 mois à partir de Janvier 2026
Basé à Lille (Ronchin) ou à Paris (Gare du Nord)
🌎 ADEO, QUI SOMMES-NOUS ?
ADEO est une communauté internationale d’entreprises (Leroy Merlin, Weldom, Tecnomat…) de 115 000 leaders avec une ambition commune : être utile aux habitants du monde.
Au sein du siège du groupe, notre mission est de soutenir nos enseignes à travers le monde. Dans un secteur du retail en transformation, nous avons pour ambition de réinventer notre utilité aux habitants et de relever le défi de construire la plateforme mondiale de l’habitat.
🌟 LE CONTEXTE
Vous intégrez l’équipe Adeo Marketplace Services, au cœur de la stratégie Marketplace d’ADEO. Dans une dynamique d'accélération de l'expérience client (CX), votre rôle consiste à fluidifier le support client, intervenir en médiation et optimiser nos modes de fonctionnement.
🎯 VOTRE MISSION
Rattaché(e) au Manager Marketplace Customer Experience, vous équilibrez gestion opérationnelle directe et projets d'amélioration :
🥇 VOTRE PROFIL
Expérience & background : Étudiant(e) en Bac+3 à Bac+5 (Université, École de Commerce ou d'Ingénieur) avec une orientation en gestion de projet, opérations ou relation client.
Hardskills :
Softskills :
🎓 Rejoindre ADEO Services en tant qu'étudiant, quels sont les avantages ?
Vous vous reconnaissez dans cette description et les missions proposées ont attisé votre curiosité ? Commencez l’aventure ADEO en postulant à cette offre !
ADEO Services s’engage pour plus de diversité et d’inclusion, avec un accord et une mission handicap, nous accompagnons nos (futur.e.s) collaborateurs et nos collaboratrices dans l’adaptation de leur poste de travail.
📲 Découvrez ce que la communauté ADEO peut vous apporter !
[INTERNSHIP] Marketplace Customer Support Project Manager
6-month internship starting in January 2026
Based in Lille (Ronchin) or Paris (Gare du Nord)
🌎 ADEO, WHO ARE WE?
ADEO is an international community of companies (Leroy Merlin, Weldom, Tecnomat…) of 115,000 leaders with a common ambition: to be useful to the inhabitants of the world.
Within the group headquarters, our mission is to support our brands across the world. In a changing retail sector, our ambition is to reinvent our usefulness to inhabitants and meet the challenge of building the global home platform.
🏆 The Omnicommerce department's mission is to deliver the best omni-channel experience to customers. To achieve this, our teams work closely with Digital and Data teams to develop optimal digital solutions tailored to the needs of our customers and employees.
🌟 THE CONTEXT
As a Marketplace Customer Support Project Leader, you will join a team at the heart of ADEO's Marketplace strategy. In a context of accelerating customer experience, your role is to streamline customer support, mediate issues, and optimize our operational processes.
🎯 YOUR MISSION
Reporting to the Marketplace Customer Experience Manager, you will balance direct operational management and process improvement projects:
🥇 YOUR PROFILE
Experience & background: Master's or Bachelor's degree student (University, Business School, or Engineering School) specializing in project management, operations, or customer relations.
Hardskills:
Softskills:
🎓 Joining ADEO Services as a student, what are the benefits?
Does this description sound like you, and do these missions spark your curiosity? Start the ADEO adventure by applying today!
ADEO Services is committed to diversity and inclusion, with a dedicated agreement and policy to support people with disabilities. We assist our future team members in adapting their workstations.
🌏 ADEO is building a platform of companies for positive living. We help the world's inhabitants to make their home improvement projects a reality by offering useful and positive solutions. We also work alongside housing professionals with adapted solutions (equipment, materials, services). Our brands are unique in the world: with a network of more than 1,000 points of sale anchored in the regions, close to the inhabitants, with e-commerce sites, marketplaces and partnerships, we act with a shared sense of purpose: be useful to ourselves, to others and to the world. We want to engage the inhabitants and our ecosystems (industrialists, start-ups, craftsmen, deliverers, associations ...) to create together a powerful network, both local and global, to make positive housing accessible.
🏡 But, what’s a positive habitat?
A positive habitat is a societal issue, is respectful of the planet as well as of its inhabitants, it is healthy, scalable, comfortable, connected, water and energy efficient, and tomorrow, an energy-producing habitat. A positive place to live is a home that reflects one's own image, that allows one to grow up, to be fulfilled, to live well and for a long time safe, healthy, respectful of natural resources and environment.
🩵 Be a leader of a positive future! Together, we are committed to improve the way we live on the planet, our common home. We are moving forward to create a positive human, economic and environmental impact, by being useful to ourselves, to others and to the world.
