Essential Job Functions:
• Provide technical support for infrastructure services, responding to issues and assisting with assigned tasks.
• Contribute to infrastructure projects and tasks under supervision.
• Participate in monitoring and basic troubleshooting of infrastructure systems.
• Collaborate with the team to address infrastructure-related challenges and meet departmental needs.
• Support the development and maintenance of infrastructure documentation, including incident logs and records.
• Continuously develop and enhance technical skills.
• Apply problem-solving abilities to address infrastructure issues.
• Follow established best practices and standards in infrastructure service delivery.
Basic Qualifications:
• Bachelor’s degree in a relevant field or an equivalent combination of education and experience.
• Typically, two or more years of relevant work experience.
• Proven experience in infrastructure technology analysis.
• Proficiency in data analysis and problem-solving.
• Commitment to continuous learning and staying current with industry knowledge and technology.
Other Qualifications:
• An advanced degree in a relevant field is a plus.
• Relevant certifications—such as CompTIA Security+, Cisco CCENT, or AWS Certified Solutions Architect—are a plus.
Technology is mission-critical to your business so it must work — continuously.
Everything we do — every assessment, every equipment procurement, every service outcome — is focused on keeping your organization running smoothly and staying productive. Your dedicated Pomeroy team carefully monitors your workplace so we not only optimize efficiencies but also pre-empt issues before your work is interrupted. We’re where you need us, ensuring business continuity often before the effects of an issue are ever felt. When something does happen, we immediately jump in and get your business technology back to full speed. You can be confident that a Pomeroy partnership brings the right level of tailored IT support specific to your business. And as your business grows and the world changes, we help evolve your IT capabilities so your business runs non-stop into the future.
