Assisting Hands Home Care, LLC

Staffing/ Scheduler Assistant

Assisting Hands Home Care, LLC  •  Hollywood, FL (Onsite)  •  4 days ago
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Job Description

This position has primary responsibility for staffing and scheduling services. This position involves extensive telephone work and interaction with caregivers, clients, and health care professionals. 
Education: High School Diploma/GED required; CNA or HHA in good standing preferred
Qualifications:  Excellent telephone and interpersonal skills. Must be well-organized and have good attention to detail. Experience in senior service setting preferred. Must be a good problem solver and able to work independently.
Reports to: Registered Nurse
Primary Duties:

  1. Matches appropriate caregivers to cases based on personality, availability, and skill set.
  2. Makes sure that all cases are covered and arranges for substitute/back-up coverage as necessary.
  3. Handles/resolves caregiver issues, problems and scheduling changes.
  4. Provides information about services to prospective clients.
  5. Responsible for maintaining client files and keeping them up to date.
  6. Responsible for verifying authorization of services with payors.
  7. Serves as the point of contact for clients, caregivers and case managers
  8. Counsels caregivers regarding attendance or performance issues.
  9. Works closely with Business Manager to ensure that hours and pay rates are correct for payroll and billing rates are appropriate for invoicing.
  10. Participates in on-call rotation as needed.
Hours: 9:00 AM – 5:00 PM, Monday through Friday
FLSA Status: Salaried exempt
* Certain positions with our agency require Level II background screening through the Florida Care Provider Background Screening Clearinghouse. Official screening requirements and information are provided by the Agency for Health Care Administration (AHCA) at: https://info.flclearinghouse.com


About Assisting Hands Home Care

Assisting Hands®️ Home Care provides compassionate, dependable in-home care that helps individuals remain safe, independent, and comfortable in their own homes. Our care is rooted in dignity, respect, and personalized support, allowing clients to maintain their quality of life where they feel happiest.

Assisting Hands®️ Home Care is known for its high standards and commitment to excellence. Our caregivers are reliable, compassionate, and dedicated to providing care that builds trust and makes a meaningful difference in the lives of those we serve.



Assisting Hands Home Care, LLC

About Assisting Hands Home Care, LLC

Assisting Hands® Home Care provides in-home care to a large population including the elderly, disabled, and others in need of assistance with the Activities of Daily Living in the comfort and security of their own home.

Assisting Hands® was founded in 1996 with it's flagship locations in Phoenix, AZ and Boise ID and began franchising in 2006. Since inception, the company has grown to include more than 99 franchised territories in 16 states across the US and 1 Canadian province. The vision of excellence and passion for quality in-home care for those in need drives us to serve our clients like none other.

In keeping with the spirit of our commitment to provide only quality in all we do our caregivers are thoroughly trained in the practices of client care, background checked and/or fingerprinted, CPR & First Aid certified, bonded, and insured. Every caregiver is carefully matched with each client to ensure a great fit is made on a personal level. When the perfect fit is made between client and caregiver, Assisting Hands® makes it a policy to keep that relationship consistent and does not rotate different caregivers in out of the home.

Simply put, Assisting Hands® is Quality Home Care You Can Trust!®

Industry
Healthcare & Social Services
Company Size
1,001-5,000 employees
Headquarters
Nampa, ID
Year Founded
1996
Website
assistinghands.com
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