Job Description

About Us Stellar Personnel is a premier hospitality staffing agency in Canada. Our clientele encompasses a diverse range of industries, including catering firms, corporate offices, sports and event venues, restaurants, hotels, retirement homes, and more. Our primary objective is to provide staffing solutions to these businesses, filling various roles such as dishwashers, cooks, chefs, servers, bartenders, cashiers, runners, shippers/receivers, administrative staff, and any other job positions as per the client's requirements. Position Overview Stellar Personnel is seeking a proactive, organized, and results-driven Staffing Coordinator to oversee daily staffing operations, ensure client shifts are filled efficiently, and maintain strong relationships with clients and personnel. This role goes beyond scheduling. The Staffing Coordinator is responsible for managing assigned client accounts, anticipating staffing needs, resolving operational issues, identifying opportunities to grow accounts, and ensuring a high standard of client service. Key Responsibilities Shift Fulfillment: Manage daily client staffing requests and ensure shifts are filled with qualified, reliable personnel on time. Client Management: Communicate directly with clients to understand their needs, provide updates, resolve concerns, and maintain strong relationships. Staff Coordination: Confirm staff availability, monitor attendance and reliability, and manage last-minute cancellations and replacements. Account Growth: Identify opportunities to increase shift coverage, expand existing accounts, and improve client retention. Issue Resolution: Address staffing challenges and client concerns promptly, escalating critical issues when necessary. Workflow Compliance: Maintain accurate staffing records, track KPIs, follow established procedures, and ensure smooth shift handovers. Team Collaboration: Work closely with recruitment and other staffing coordinators to address staffing gaps and deliver quality service. Qualifications and Requirements At least 3 years of experience in recruitment, staffing coordination, or workforce management , preferably within a staffing agency. Proven experience communicating directly with clients, candidates, and other stakeholders. Strong understanding of recruitment, candidate screening, staff availability, scheduling, and shift fulfillment. Demonstrated ability to manage client accounts, prioritize competing demands, and resolve staffing challenges independently. Excellent written and verbal English communication skills. Strong organizational, problem-solving, decision-making, and time-management skills. Schedule and Availability Requirements: Must be available 7 days a week, between 6:00 AM and 12:00 PM EST. Must be flexible, as work schedules may change based on operational requirements. The work schedule consists of 5 days per week, with 2 days off. Availability on weekends and holidays may be required.