Job Description

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction — a standard we continue to uphold today.

(16 -26 hours a week. Nights and weekends)

BASIC PURPOSE

The Staffing Coordinator provides the highest caliber of customer service to our Field Staff, approved suppliers and to our client facilities.

During scheduled shift he / she will ensure maximum productivity for assigned facilities whilst maintaining optimal rapport with all client contacts, at the health care organization and approved supplier partners.

ESSENTIAL FUNCTIONS

• Provide first level support to field staff, approved suppliers, and facility customers
• Operate efficiently and effectively with a sense of urgency to carry out tasks; on an individual and in a team setting
• Partner with clients to determine staffing requirements
• Offer assignments at client facilities to qualified field staff or approved suppliers.
• Manage all staffing activities between field staff or approved suppliers and clients by calling, emailing, and utilizing other staffing platforms and tools
• Manage open orders and fill open shifts with qualified staff
• Communicate all updates in a timely manner to field staff or approved supplier and facility customers
• Remain aware of discrepancies in staffing schedule and report patterns to the managers and/or local office as necessary
• Develop and foster excellent relationships between clients and field personnel.
• Ensure field staff and/or client concerns are resolved in a timely manner; uphold our Company’s reputation by demonstrating standards of excellence.
• Perform all other duties as assigned by management.

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

QUALIFICATIONS

• 1-2 years’ experience, preferable in the staffing industry
• Proficient with Microsoft Outlook. Database and/or automated program experience a plus
• Previous healthcare and/or call center experience preferred

Education: High school diploma or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.

Benefits

Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.

Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability

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