Job Description

Applies professional administrative knowledge and skill and provides accountable oversight of administration systems, processes, procedures and projects in the service of a business leader, office or service.

RESPONSIBILITIES

• Staffing/ Scheduling: Coordinates overall staffing for the Patient Care Services Department on a 24-hour basis. Responsible for development of some schedules.

• Information Administration: Manages information, hard copy and electronically, for staffing/scheduling purposes. Ensures appropriate confidentiality of information is maintained.

• Customer Service: Provides service excellence to customers through office reception practices, communication management practices, professionally managing customer needs and concerns, anticipating and responding to customer requests or making active referral to the decision-maker who can respond to the customer’s request.

• Communication: Ensures communication is organized and disseminated to recipients. Responds to telephonic, electronic and hard copy communications.

Required Experience:
Required: Computer experience
Preferred: 2-3 years experience in a healthcare environment

Education Requirements:
Required: High school graduate
Preferred: Associate’s degree in a related field, or two years of business-related college

Licensure/Certification/Registration Requirements:
Required: None
Preferred: None

Complexity of Work: Working under general supervision, takes initiative to apply knowledge of job to set priorities, establish efficient work processes, identify and resolve problems, maximize use of resources to achieve goals and objectives, provide guidance on inquiries within scope of knowledge, authority and expertise using sound judgment, make appropriate referrals to appropriate key decision-makers, successfully meet deadlines, and to manage time effectively in order to achieve multiple concurrent responsibilities. Ability to communicate effectively in a customer service environment as a positive representative of the leaders, the work group, the department and the organization. Has to interact and communicate with a variety of staff members. Needs ability to multi- task.

Physical Requirements: Sitting for long periods of time at a desk, frequent computer use, repetitive motion, verbal communication

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$20.25 - $25.65

Potsdam

13676

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.