Job Description

Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career!

Performs clerical/scheduling activities that facilitate Agency operations. These activities include developing monthly caregiver schedules, addressing urgent issues with caregiver schedules, managing the “lifecycle” of client status (referrals, opens, recertification’s and discharges), maintaining credentialing of clinical employees, on-call response and regular reporting.

Qualifications

• Bachelor’s degree preferred.
• Staffing experience preferred, staffing for a facility, temporary agency or in-home health a plus. Candidates with call center experience in a “high-touch” customer service environment is a reasonable alternative.
• Skill in the art of negotiation.
• Remarkable candidates will have the ability to keep an eye on the big picture while also being very strong at handling the smallest of details
• Knowledge of medical terminology or a general medical background a plus
• Demonstrates strong verbal, written and interpersonal communication skills.
• Strong computer skills.
• Demonstrates exceptional time management and organizational skills, and ability to function with minimal direction.
• Position will require overtime hours at times due to unforeseen events that happen in the staffing department
• Core work hours are from 8:30 am – 4:30 pm with a weekly rotating schedule of coverage starting at 7:30 am and ending at 5:00 pm.

Essential Functions/Areas of Accountability

• Build and manage all changes to the monthly caregiver schedules for an assigned territory Address urgent issues with caregiver schedules (backfill call-offs, accommodate client preferences, etc.).
• In conjunction with a hands-on recruiting team, monitor and plan for upcoming needs within an assigned territory.
• Assist Human Resources with maintaining credentials of clinical employees.
• Provide exceptional customer service to clients as well as build a strong partnership with hundreds of caregivers (PCAs, CNAs, LPNs and RNs).
• Maintain consistent communication with clinical field team within a territory including Regional Directors and Case Managers.
• Generate and distribute prefabricated and ad hoc reports on a daily, weekly and monthly basis about a territory’s trends, challenges and successes

Individual base pay depends on various factors, in addition to primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience, skills and other market-based factors.

Available Benefits Include

• Medical
• Dental
• Vision
• 401(k)
• Company Paid Short Term Disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Time Off
• Voluntary Benefits

Please contact Mark Rainey II at or at Mark.Rainey@procasemanagement.com today to learn more about our opportunities where you can make a difference in your own career!

Professional Case Management is an Equal Opportunity Employer.