Job Description

Staff Technical Content DeveloperThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Role: Staff Technical Content Developer

Location: Bengaluru, India

Here’s your opportunity to make your mark by delivering engaging content experiences for the networking industry’s most groundbreaking wireless products. We’re looking for a dynamic content expert with deep technical understanding to design and write truly helpful end-to-end documentation. This role is key to customer success throughout the entire journey—from smooth initial product adoption to effective feature expansion, deeper understanding, and long-term loyalty.

Our warm and professional team, Product Adoption Content and Education, creates highly technical content such as user guides, training courses, reference materials, and in-product help. This content helps customers install, configure, and maintain mission-critical networks.

The ideal candidate is a persistent self-starter with strong collaboration skills, who enjoys continuous learning and can push through barriers to get things done.

What you'll do:

• Research, write, and produce high-quality, topic-based technical user documentation for software products—primarily for the web, and also in-product.
• Build, maintain, and leverage productive cross-functional partnerships to understand requirements and customer needs. You’ll collaborate closely with team members based in Bengaluru, USA, and Europe.
• Identify opportunities to improve content by keeping a finger on the pulse of user feedback, AI chatbot analytics, quality metrics, SEO data, and content trends.
• Develop deep understanding of your technical domain, products, and customers. We offer a robust training and certification program.
• Leverage our AI tools to accelerate simpler work so you can dive deeper into the context and considerations that users find most helpful.
• Follow and contribute to style and process guidelines.

What you need to Bring

• Experience developing high-quality technical documentation in a fast-paced, agile environment.
• Proven expertise with complex enterprise technology, preferably wireless technologies such as Wi-Fi and 5G, and the ability to research complex technical concepts.
• Excellent writing and communication skills. Ability to lead projects.
• Strong interpersonal and problem-solving skills, with the ability to make progress with less-than-complete information.
• BA/BS in Computer Science, Communication, Journalism, English, or a related field (or comparable experience).
• 8+ years of relevant work experience.
• Experience with XML authoring tools and content management systems, or comparable content-as-code approaches.

Preferred Experience:

• Creating content designed to be consumed through AI applications.
• Using AI tools to accelerate content creation and expand quality assurance.
• Creating effective GUI hints and microcopy.
• Information architecture.

Accountability, Accountability, Active Learning, Active Listening, Administrative Procedures, Agile Methodology, Agile Scrum Development, Bias, Business, Coaching, Company Policies, Creativity, Critical Thinking, Data Analysis Management, Data Collection Management (Inactive), Deliverables Management, Design, Design Thinking, Document Controls, Empathy, External Customers, File Maintenance, Follow-Through, Group Problem Solving, Growth Mindset {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india#networking

Job:

Engineering Services

Job Level:

Expert

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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