Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Responsibilities:
• Leading direction within the team designing and building our new generation user interfaces and/or backend services related test automation solutions, in conjunction with designers from other teams and product lines, focusing on composability and quality architecture. Ability to deliver product epics, including design, coding, automated testing, documentation and deployment, providing state of the art solutions for complex requirements. Delivering commitments on time.
• Being a key contributor to the code review process and giving constructive feedback to apply good practices and anticipate issues, as well as to grow more junior engineers.
• Troubleshooting and find the root cause of production support issues post-deployment in across components related to the teams work and come up with solutions as required.
• Designing secure, reliable and highly scalable backend and frontend solutions for user stories and product epics, resisting poor or short-term solutions and backing up arguments with solid and logical data.
• Mentoring members in the team and other teams working closely with, to help them gain technical and domain knowledge, apply good practices.
• Taking part in the team level estimation and commitment process, making estimating with good accuracy at the story level. Leading decomposition of product epics into smaller chunks of work. Taking part in team retrospectives and giving suggestions on how to improve the way the team works.
• Leading collaboration and communication with other teams, organization units when needed. Being aware of dependencies and other needs of cooperation with other teams, seeking proper solutions.
• Showing leadership in continuously trying to improve and positively influence others working on the product. Setting and achieving meaningful goals that are beneficial to oneself and the company and have a great impact on components being worked on. Embracing and adopting to changes in organization and technical requirements.
• Presenting accomplished work on product demos, being able to deliver convincing presentation on designs and technical solutions.
Requirements:
• 8+ years of experience with JavaScript/TypeScript/ Java based automation FWs, exposure to one or more web development frameworks (Angular preferred),
• Experience working with browser JS APIs (e.g. DOM, postmessage, localstorage, etc.)
• Working experience with REST API-s and/or other API technologies
• Experience with Ai in testing, regarding nondeterministic testing, AI skills and agents
• Version control tools and processes (e.g. Git and Gitflow)
• Continuous delivery of cloud-based software
• Good written and verbal communication skills in English
Benefits:
• Stability of a multinational company and the flexibility/speed of a startup company.
• The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.
• Keep you in the loop: Complete support and transparency from our global/local leaders.
• An A-team: Talented and experienced professionals you can grow professionally with.
• An open & inclusive community.
• Career development: We will support your professional growth because your goals are important to us.
• Flexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based.
• Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart.
• Cafeteria, health insurance, life insurance, learning center to improve yourself, language courses, gym, vitamin bar, company cafe with our own barista.
• And a fabulous new HQ from near Nyugati Railway Station at Budapest.
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If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
