Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.
Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.
We’re looking for a Staff Software Engineer, AI to own and ship the next generation of AI-powered healthcare experiences at Maple.
You’ll work inside Product Engineering, partnering with Product, Design, Platform, Security, Privacy, and clinical experts to take ambiguous patient and provider problems from discovery to production. You’ll spend meaningful time designing, writing, reviewing, and operating production code for customer-facing AI capabilities. You’ll also help the wider engineering organization adopt the patterns that make those capabilities reliable, safe, observable, and cost-effective.
This is a hands-on, senior individual contributor role for an engineer who has spent the last few years actively building AI into real products—not just experimenting with models or defining high-level standards. You’ll have direct ownership of a high-impact product area while serving as a technical leader to influence how AI is built and scaled across Maple.
In your first 90 days, you’ll build context on Maple’s product, users, AI capabilities, and engineering environment. You’ll partner with a product squad to ship or materially advance one meaningful AI capability, establish a pragmatic evaluation and monitoring baseline for it, and build strong working relationships with Product, Design, Platform, Security, Privacy, and clinical partners. You’ll also identify opportunities to turn what you learn into reusable engineering patterns
Over your first 12–18 months, you’ll demonstrate measurable product or workflow impact from the capability you helped ship and improve its quality, safety, reliability, latency, and cost through production learning. You’ll help multiple squads ship AI features that meet Maple’s standards for product quality, safety, observability, and cost. You’ll establish reusable approaches to evaluation, agent execution, monitoring, and operational readiness while staying close to users and product outcomes as your leverage increases across the organization.
About Maple
Maple is a virtual care platform that allows Canadians to see a doctor online within minutes — 24 hours a day, seven days a week. Patients can securely text, audio, or video chat with a Canadian-licensed doctor for diagnosis, treatment, and prescriptions. We also offer a wide variety of specialties such as dermatology, endocrinology, and mental health therapy, which can be booked in under 72 hours.
Incorporated in 2015, Maple has been operating in Canada since late 2016. We initially launched in Ontario and now offer services in every province and territory of Canada.
About our vision
Maple is defined by three words — simple, connected, and human.
It should be simple to access healthcare. That’s why we created a platform that’s easy to use for Canadians of all ages, abilities, and technology education levels.
Healthcare should be connected. We believe that in the future, the majority of wellness and medical care interactions will occur digitally. Our vision is to have Maple be the primary vehicle for healthcare providers to deliver patient care. Maple is on its way to becoming an open-source system to facilitate wellness and care encounters. Maple boasts a streamlined user experience, integrated digital health record keeping, and tools for continuity of care within Canada’s broader healthcare system.
The human aspect of medicine should never be forgotten. Our healthcare providers are passionate about what they do, and are dedicated to improving patients’ lives with each virtual care visit.
About our team
We’re a tightly-knit group of people who are committed to improving the lives of others. We have an ambitious vision, and we’re excited for our team to continue growing.
