Job Description

We are seeking a Staff Software Engineer-Support to lead the technical enablement and adoption of Ethos Design System (EDS).

The Staff Software Engineer - Support for EDS is the strategic enabler for the enterprise. You are not just closing tickets; you are a consultant and a problem solver. Working within a cross-functional team of Architects, LSD (Lead System Designers), Developers, Support Engineers, and DevOps, you are the bridge between the platform and the 100+ products that rely on it. You combine the coding depth of a Senior Developer with the empathy of a Customer Success Manager, providing architectural guidance, rapid prototypes, and code-level solutions that unblock teams and accelerate their delivery.

About EDS

EDSis the unified digital platform that powers GE HealthCare’s global softwareportfolio .It serves as a comprehensive library ofreusable UI components, design patterns, and accessibility standards that bridge the critical gap betweenUser Experience (UX)and Engineering. By fostering a philosophy of"reduce, reuse, and recycle,"EDS enables hundreds of product teams toeliminateredundant coding and design work. We provide the foundational building blocks that ensure our clinical and operational applications are intuitive, consistent, andaccessible, allowing teams to focus onpatient safety

The Mission: Scale and Empowerment

We are in a phase of hyper-growth, scaling from 15 adopting products to over 100. This requires a leader who thinks like a founder. You must look beyond simple backlog management to think aboutscale, growth, and empowerment You will build a self-service ecosystem that allows teams to move fast without breaking the consistent standards required forpatient safetyand accessibility.

Core Responsibilities

1. Technical Enablement & Solutioning

• Integration Strategy:Assistcustomers in integrating EDS components into complex enterprise applications. You actively debug implementation issues, analyze architectural fits, and provide code-levelfixes .

• Advanced Prototyping:Develop sophisticated proof-of-concepts (POCs) using BrowserStackorAI-assisted toolstodemonstratehow EDS can solve specific, high-value customer usecases .

• Cross-Framework Expertise:Validateand debugcomponentbehavior across multiple UI frameworks (React, Angular). You serve as the expert on how Web Components interoperate with legacy and modernstacks .

2. Cross-Functional Leadership

• Team Ecosystem:Work daily within across-functional teamcomprisingArchitects, LSD, Developers, and DevOps You act as the voice of the customer within this group, ensuring that platform decisions align with real-world integrationneeds .

• Feedback Loop:Collaborate with the core development team to fix defects and implement new features. You translate customer friction points into actionable backlog items for the engineering team .

3. Knowledge Management & Mentorship

• Self-Service Ecosystem:Architect the knowledge base, writing best practices, FAQs, and deep-dive integration guides .You build the "self-service" layer that allows teams to solve problems independently.

• Code Quality:Participatein code reviews for the core team and contribute tomaintaininghigh-quality standards for theplatform .

• Mentorship Lead by example and mentor junior support engineers to elevate problem‑solving capabilities, enhance customer focus, and drive operational excellence

Core Competencies & Soft Skills

• Customer Service Mindset:You treat internal developers as valued customers. You approach every interaction with empathy, patience, and a service-oriented attitude, even under pressure .

• Critical Thinking & Problem Solving:You look beyond the immediate error message. You investigate the root cause of architectural mismatches and provide holistic solutions rather than temporary workarounds .

• Communication Skills:Exceptional ability to communicate complex technical concepts to both engineering and design stakeholders. You manage expectations clearly and keep customers informed of progress .

• Organization Skills:Ability to prioritize a high volume of requests based on business impact. You ensure that critical blockers for high-priority product launches are resolved immediately

Qualifications

• Experience:10+ years of experience in front-end development and technical support engineering .

• UX Collaboration:Mandatory:3+ years of experience working with UX teamsYou must be able to understand design intent and bridge the gap between LSD/Designers and technical implementation.

• Technical Stack:

• Mandatory:Strong proficiencyin JavaScriptTypeScript, HTML5, and CSS3.

• Mandatory:Deep familiarity with Litfor Web Componentdevelopment .

• Preferred:Experience with BrowserStackfor cross-browser testing anddebugging .

• Tooling & Process:

• Ability to create rapid prototypes using modern tools andframeworks .

• Experience with Git,CI/CD pipelines, and Agile developmentpractices .

• Education:Bachelor’s degree in Computer Science, Engineering, or related field.

Work Schedule

This role reports to leadership in the United States (Central Time). You must be willing to work flexible hours to ensure significant overlap with US leadership and stakeholders for strategic planning and reviews.

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you would expect from an organization with global strength and scale, and you will be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

Relocation Assistance Provided: No