SoundHound AI

Staff Site Reliability Engineer

SoundHound AI  •  Toronto, CA (Remote)  •  5 hours ago
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Job Description

The Opportunity

We’re looking for a Staff Software Engineer (SRE) to join our Retail and Restaurants AI team. You will be responsible for the reliability, scalability, and performance of our infrastructure, with a deep focus on Google Cloud Platform (GCP). You will architect and maintain high-availability systems, automate operational tasks, and ensure our services can handle the demands of millions of voice AI interactions.

What You'll Do

  • Design, build, and maintain highly available and scalable infrastructure on Google Cloud Platform.
  • Architect and automate CI/CD pipelines to ensure rapid, reliable deployments.
  • Implement robust monitoring, alerting, and observability strategies to proactively identify and resolve system issues.
  • Partner with engineering teams to optimize performance, cost, and reliability of backend services.
  • Drive incident response, post-mortem analysis, and long-term remediation efforts.
  • Identify and eliminate sources of toil, promoting operational maturity and self-service capabilities.
  • Collaborate with cross-functional teams to ensure alignment on infrastructure roadmaps and security standards.
  • Lead department wide compliance (PCI, SOC) initiatives.


What You'll Bring

  • 12+ years of software engineering experience, with significant experience in Site Reliability Engineering or DevOps roles.
  • Expert-level experience with Google Cloud Platform (GCP) services (e.g., GKE, Compute Engine, Cloud Run, Pub/Sub).
  • Proficient in Infrastructure as Code (IaC) tools like Terraform or Pulumi.
  • Deep experience with Kubernetes, container orchestration, and service mesh architectures.
  • Strong background in monitoring and observability tools (e.g., Datadog, Prometheus, Grafana, Cloud Monitoring).
  • Experience designing and managing high-throughput, distributed systems.
  • Strong problem-solving skills and a growth mindset—comfortable with ambiguity and making high-stakes technical trade-offs.
  • Excellent communication skills and a demonstrated ability to mentor engineers.


Preferred Qualifications

  • Experience working in a high-velocity, customer-focused environment.
  • Familiarity with functional programming paradigms (e.g., Clojure/ClojureScript).
  • Prior experience in the restaurant technology, hospitality, or AI-driven SaaS space.
  • Experience implementing security and compliance best practices in the cloud.



Workplace & Compensation

This role is available throughout Canada.

Compensation includes salary, equity, comprehensive healthcare, paid time off, and other benefits. Our recruiting team will provide a specific salary range based on location and years of experience.

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SoundHound AI

About SoundHound AI

SoundHound AI (Nasdaq: SOUN), a global leader in voice and conversational intelligence, delivers AI solutions that allow businesses to offer superior experiences to their customers. Built on proprietary technology, SoundHound’s voice AI delivers best-in-class speed and accuracy in numerous languages to product creators and service providers across retail, financial services, healthcare, automotive, smart devices, and restaurants. The company’s various groundbreaking AI-driven products include Smart Answering, Smart Ordering, Dynamic Drive-Thru, and the Amelia Platform, which powers AI Agents for enterprise. In addition, SoundHound Chat AI, a powerful voice assistant with integrated Generative AI, and Autonomics, a category-leading operations platform that automates IT processes, have allowed SoundHound to power millions of products and services, and processes billions of interactions each year for world class businesses.

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
Santa Clara, California
Year Founded
2005
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