Job Description

About Qualifacts

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Our mission is to be an innovative and trusted technology partner, enabling exceptional outcomes for our customers and those they serve.

Our portfolio includes CareLogic®, Credible™, Oncall, and InSync® platforms, serving the entire behavioral health, rehabilitative, and human services market. We support non-profit Certified Community Behavioral Health Clinics (CCBHCs), large enterprises, and small business providers.

• 2,500+ customers
• 75,000 providers
• 6 million+ patients served
• Recognized in Best in KLAS 2022 & 2023 for top-ranked Behavioral Health EHR solutions

About the Role

We are seeking an experienced Staff Manual Quality Engineer to lead and execute high-quality testing processes for complex applications. The ideal candidate will have strong expertise in manual testing, analytical skills, and leadership ability to mentor junior QA engineers while ensuring product quality and reliability.

Key Responsibilities

• Lead QA efforts for projects, including planning, execution, and reporting.
• Analyze business requirements and create test strategies, plans, and cases.
• Perform functional, regression, integration, system, and Performance testing.
• Identify, document, and use defect tracking software.
• Collaborate with cross-functional teams (Development, Product, DevOps).
• Conduct risk analysis and recommend quality improvements.
• Drive QA process improvements and best practices.
• Participate in release planning and provide quality sign-off.

Leadership Responsibilities

• Mentor and coach junior QA engineers.
• Conduct peer reviews of test cases and reports.
• Act as a point of escalation for complex testing issues.
• Facilitate knowledge-sharing sessions and team skill development.
• Collaborate with management to define QA strategies and approach.
• Ensure adherence to QA processes and standards.
• Represent QA in stakeholder meetings and communicate quality metrics.
• Drive continuous improvement initiatives within the QA team.

Technical Skills

• Strong proficiency in Playwright
• Solid knowledge of JavaScript/TypeScript or similar languages.
• Experience with test automation frameworks and tools.
• Familiarity with CI/CD tools (Jenkins, GitHub Actions, Azure DevOps).
• Understanding of web technologies (HTML, CSS, DOM).
• Expertise in API testing (Postman, REST Assured).
• Knowledge of SQL for database testing.
• Familiarity with TDD, unit testing, QA lifecycle processes
• Strong analytical, problem-solving, and technical writing skills.
• Ability to work proactively in a Scrum/Agile environment

Required Skills & Qualifications

• 5–10 years of experience in manual testing of complex applications.
• Strong knowledge of SDLC, STLC, defect life cycle, QA methodologies
• Expertise in writing test cases, scenarios, and reports.
• Hands-on experience with bug tracking tools (JIRA, Bugzilla).
• Proficiency in SQL for database validation.
• Strong analytical, problem-solving, and leadership skills.
• Excellent communication and stakeholder management abilities.
• Exposure to API testing and basic automation frameworks.
• Knowledge of Agile/Scrum methodologies.
• Experience in performance and security testing concepts.

Education

• Bachelor’s degree in Computer Science, Information Technology, or related field.

Why Join Us?

• Opportunity to work on cutting-edge projects.
• Collaborative and growth-oriented work environment.
• Competitive salary and benefits.

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.