Job Description

About Nu

Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.

Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.

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Staff Product Designer (IC7), Credit Builder

Location: Miami (hybrid). We'll also consider candidates near other Nubank hubs, including São Paulo.

Team: Global Credit Card, Credit Builder

About the role

Millions of people across Latin America have never had a credit card. For many of them, Nubank is the first institution that gives them a real path to one. Credit Builder is where that path starts.

Our Credit Builder card is an entry-level credit product. Customers add money to unlock spending power, and we coach them step by step toward a full credit limit. The goal isn't to keep people on a starter product. It's to move them up and out of it, and most of our success stories do exactly that. The experience is built around gamification. A guided timeline walks customers through adding to their money box, increasing their limit, setting up autopay and building healthy habits. It has become one of the highest-NPS experiences at Nu and a model for gamification across the company.

Today Credit Builder runs in Brazil, Mexico and Colombia. Next year our scope roughly flips. We'll bring our under-18 credit product, our credit score product (NuScore) and Credit Builder into more countries, possibly including the US. We're also planning a significant revamp of the core experience.

We're hiring a Staff Product Designer to help set the craft bar for this work. You'll be one of the most senior designers in Global Credit Card, working on both the high-visibility revamp and the day-to-day product work that keeps a fast-moving, multi-country team shipping.

What you'll do

• Lead design for Credit Builder and related underserved-credit products across Brazil, Mexico, Colombia and new markets, including the US.
• Drive the upcoming revamp of the Credit Builder experience, raising the bar on visual craft, interaction design and motion.
• Design global solutions that hold together as one system while adapting to local needs, such as regulatory requirements, cultural context and market-specific constraints.
• Push gamification and financial-coaching patterns further, helping customers understand how credit works and how to grow it.
• Mentor and level up the more junior designers on the team, through critiques and day-to-day collaboration.
• Partner closely with product managers, engineers, business analysts and a dedicated researcher, plus the market design teams in Brazil, Mexico and Colombia and adjacent teams such as Growth, Core and Collections.
• Get hands-on with the full range of work, from the most ambitious projects to quick everyday design tasks, and move fast across both.

What we're looking for

• An exceptional craft bar: polished visual and interaction design, strong systems thinking, and comfort with motion.
• Proven experience designing complex products, ideally in fintech, financial services or other regulated or multi-market settings.
• Strong strategic judgment, and comfort with ambiguity, competing priorities and shifting scope.
• Excellent stakeholder management across countries, time zones and functions, with the ability to align global and local partners.
• A low-ego, hands-on mindset. On a lean team covering many products and markets, everyone pitches in, including senior folks.
• Experience mentoring designers and raising the quality of a team's work.
• A portfolio that shows both depth of craft and the thinking behind it.

Nice to have

• Spanish and/or Portuguese.
• Experience with gamification, behavior-change design or financial-education products.
• Experience designing for underserved or first-time credit customers.
• Willingness to travel occasionally to work in person with market teams. Team leadership typically visits partners about twice a year.

Why Nubank

• Real impact: you'll design the product that opens the door to credit for people who have often been shut out.
• Global scope: three to four countries, multiple products, and a revamp being shaped right now.
• A design org investing heavily in craft under CDO Ethan Eismann, with weekly critiques and design reviews across the broader Credit Card design group.
• Competitive compensation and liquid equity.

Interview process

1. Intro call with recruiting
2. Async portfolio review
3. Live portfolio presentation with a design panel
4. Hiring manager interview
5. Final interview with design/product leadership

Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.

To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here