Job Description

Company Description

A fantastic opportunity has arisen for a Staff Housing Supervisor to be part of Rimrock Banff, Emblems Collection.

At the Rimrock, we create more than luxury experience- we create moments that move people.

Guided by Wellness, Adventure, and Culture, our Team live and work in one of the most inspiring places on earth, delivering hospitality with purpose and heart.

Here, everyday brings connection, growth and unforgettable memories- on and off the clock.

Live boldly. Work with heart. Stay moved.

www.rimrockcareers.com

Job Description

Reporting to the Housing Manager, as a key driver of the employee housing experience, creating culture & connection. In this role, you assist the Housing Manager with housing strategies that reflect our luxury brand standards and the vibrant spirit of our team.

This role requires a proactive, people-first leader who is passionate about the employee housing experience. Listening and understanding the business needs and translate them into effective housing strategies to ensure safety, comfort and Home for our team.

Key Responsibilities:

Team supervision

• Supervise and support the Staff Housing team: plan daily task lists and schedules, check the quality of the work, train new team members and give regular feedback
• Keep the team motivated and engaged, recognising good work and addressing performance issues with the Staff Housing Manager

Inspections

• Create and maintain inspection routines, checklists and schedules.
• Regular checks of lounges, laundry rooms and amenities to make sure equipment is working and clean, resolving issues

Maintenance

• Simple maintenance tasks, such as unclogging toilets and sinks or emergency repairs, paint, drywall and open issues on Alice system.
• Following up on maintenance requests and tracking service tickets in Alice to ensure issues are addressed and resolved in a timely manner.
• Maintain a clean, safe working environment and actively participate in health and safety initiatives
• Assist with additional responsibilities as assigned, including small projects such as suite, recreation, and common area renovations, as well as supporting new colleagues’ Housing Orientation
• Assist with housing maintenance emergencies (clogs, floods, leaks, no heat): carry out temporary repairs when possible
• Plan, coordinate and take part in deep cleaning and painting of rooms and common areas whenever needed

Residents

• Listening to residents, providing support, managing roommate and living-related issues, and documenting concerns and follow-up actions.
• Support & fostering a positive and inclusive home environment
• Documenting damages and following up on the related charges
• Communicate, administer, and enforce policies and procedures outlined in the Staff Housing Handbook and leases
• Create a monthly calendar of events/reminders

Office & Safety

• With Security support, monitor fire and life-safety standards in all units and common areas (clear hallways and exits, sprinkler clearance, fire hazards in rooms)
• Oversee key control: issuing and collecting keys, lost keys and lockouts
• Monitoring supplies (cleaning products, mattress covers, move-in items)
• Develop and improve procedures that make the Staff Housing routine more efficient and improve residents' day-to-day experience
• Entering prospects into Rent Manager
• Managing delivered mail & parcels
• Weekend coverage for Staff Housing Manager days off
• Support work to achieve annual departmental goals, including developing and implementing action plans based on Employee Engagement and Staff Housing Survey results

Qualifications

What You Bring

• 1-2 years of progressive experience in a housing or human resources role
• Basic building maintenance skills (minor plumbing, painting, drywall, simple repairs)
• Availability to work weekends and holidays
• First Aid and WHMIS certification as an asset
• Proven ability to build effective partnerships with a team across all levels
• Excellent communication and organizational skills
• Valid class 5 license required
• Confidence using property management software (Rent Manager) and Alice an asset
• A warm, proactive, and highly collaborative approach to work
• Occasional physically demanding duties in residence and outdoors: encompassing standing, walking, bending & lifting (25kg)

Bonus if You Bring

• Experience as a Supervisor/Coaching role in a seasonal environment
• Knowledge of general building maintenance challenges
• Understanding property maintenance and preventative maintenance an asset
• Demonstrates initiative, and the ability to work with minimal supervision
• Experience in organizing team events

Who You Are

You're a connector, a motivator, and a natural people-person. You thrive in environments where every day is different and every conversation matters. Your communication style is warm, enthusiastic, and persuasive—and you’re always focused on building strong, positive relationships.

You’re quick to connect, comfortable juggling multiple priorities, and deeply invested in making a home for our team.

You believe that influence comes from trust, and that real leadership means rolling up your sleeves and showing up for your team.

Lead the conversation. Build the culture. Stay moved.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.

Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a team member at www.rimrockcareers.com.

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at recruiter@rimrockresort.com, and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every person to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.

Be you. Be bold. Stay moved.