Job Description

This is an applications engineering role based in Shanghai, China within the rapidly growing Partner Enablement Group. Our AGI CPU cores are on the cutting edge of server technology. We need a Staff Firmware Applications Engineer to work with our partners and support the growing demand for Neoverse cores in the Cloud and Datacenter. You will be an individual contributor engaging and collaborating with internal and external partners to enable and support Arm Infrastructure hardware-software ecosystem. Join us as we deliver solutions across Cloud, Edge, 5G, and Networking segments!

This is a fast paced, customer-facing, system-level role focused on platform firmware, bring-up, and debug, working across silicon, firmware, and operating system layers. Requiring strong technical depth, ownership, and proficiency in driving complex issues to resolution across

Acting as a technical lead in supporting to help our partners accelerate platform readiness and reduce integration risk for both go-to-market reference platforms and custom end-customer designs.

Responsibilities:

Applications Engineering is a collaborative, varied, deeply technical role, where you will use deep technical expertise and strong interpersonal skills to support our partners through their technical challenges. The role offers a lot of opportunity and access which benefits a motivated person with initiative to use the role to help Arm and our partner succeed!

• Serve as the primary technical interface for customers during their entire product lifecycle
• Lead and support system bring-up activities, including boot flow enablement from firmware to Linux
• Perform hands-on debugging across firmware, silicon, and system-level issues, including multi-socket and interconnect configuration problems
• Provide guidance on firmware integration including open-source upstream projects
• Work closely with hardware teams to debug integration issues involving DDR, PCIe, and other high-speed interfaces
• Track and lead customer issues with clear communication, prioritization, and handling critical issues, drive triage, root cause analysis and resolution in collaboration with internal Arm engineering teams
• Deliver technical enablement through workshops, training sessions, and documentation
• Capture key findings from customer engagements and feed them back into internal engineering and product development

Required Skills and Experience :

• Bachelor’s or Master’s degree in Electrical Engineering, Computer Science, or related field
• 8+ years of experience in silicon, firmware, or server platform development and bring-up
• Strong hands-on experience in system bring-up and debug for sophisticated SoC-based platforms
• Proven expertise in platform firmware (UEFI) and low-level firmware (TF-A, SCP)
• Experience with Linux bring-up and debugging, including boot logs, kernel parameters, and early boot diagnostics
• Good understanding of server platform architecture, including CPU, memory, interconnect, and I/O subsystems
• Familiarity with high-speed interfaces such as PCIe and DDR from software perspective
• Strong customer-facing interpersonal skills with the ability to explain complex technical issues clearly
• Experience driving multi-functional collaboration and issue resolution in a global engineering environment

“Nice To Have” Skills and Experience :

• Experience with multi-socket systems and coherency fabrics (e.g., CMN or similar architectures)
• Familiarity with BMC / OpenBMC and system management flows
• Experience supporting hyperscalers, OEMs, or large system integrators
• Scripting skills (e.g., Python, Bash) for debug and automation
• Experience delivering technical training or customer workshops
• Prior experience in a customer-facing engineering role (FAE/AE/System Integration)

In Return:

Arm offers a collaborative, inclusive environment with opportunities to grow, lead, and make a meaningful impact.

Accommodations at Arm

At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working at Arm

Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.