Job Description

About the job

The role of the Staff Field Application Engineer(FAE) is to use their knowledge and abilities to help the company’s customers succeed with their application design, and assist other team members to do the same.

Key responsibilities

• Works alongside Nordic sales team to provide complex technical consultation, anticipate and identify customer needs, and recommend Nordic products to meet those needs.

• Delivers formal training for large customers and internal partners on multiple complex Nordic products, possibly requiring the creation of new training materials.

• Resolves customers' complex technical issues or questions that arise in the course of integrating Nordic software and hardware.

• Shares feedback from customers to management within other departments.

• Stays up to date on a wide variety of Nordic products and related technologies, including product specifications, technologies, capabilities, customer user cases, etc.

• Acts as a technical resource in a wide variety of areas of expertise for internal Nordic stakeholders (e.g., other FAE team members, marketing, or sales).

• Provides feedback to Nordic Marketing and R&D teams on customer feature requests and customer use cases in order to help drive future products.

• Creates documentation or communications to customers in response to their requests.

• Reviews customers' technical schematics or other complex documentation; advises customers on changes to documentation.

Qualification and skills

• BS in Electrical Engineering, Computer Science, Information Systems or similar. Masters Degree preferred. Experience may be accepted in lieu of a degree.

• 8+ years of Field Application Engineering or related work experience.

• 3+ years experience working in a matrix organization.

• 2+ years experience in relevant engineering areas such as hardware design, systems design, software programming, etc.

• 2+ years in a customer facing or sales role.

• Experience with technical support and/or customer services is a plus

• Must have a fundamental understanding of RF and HW designs, including schematics, to be able to offer high-level design guidance to customers.

• Experience working with embedded systems: digital & analog circuits

• Proficient in C/C++ to be able modify the SDK example code as needed to customize it for the customer use cases and to help

• Using verbal and written communication skills to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levels.

Working for Nordic

Working at Nordic, you will be inspired and supported to develop yourself. Our teams enjoy a professional and informal working environment. We value and encourage the continuous development of skills and expertise to the highest levels. We are proud of our Norwegian heritage, our highly skilled international workforce, and our world-leading innovation.

We offer a variety of tasks and projects, and the possibility to work alongside some of the world’s most renowned experts within their field. We encourage our employees to question the established and innovate while expecting professionalism, commitment, and the will to learn.   

Benefits

• The salary range for this role is (96,000 - 189,000 USD). Exact salary is determined by skills, qualifications, and experience.

• We also offer an annual discretionary bonus and long-term incentive plan

• Medical and Dental benefits. 100% employer paid option for employees.

• Health Savings Account or Flexible Spending Account

• Employer paid disability and life insurance

• 401k with employer match

• Generous family-friendly leave policies for vacation, personal time, sick time, and parental leave

• Opportunities for professional development and mentorship

Practical details

• Location: Dallas or Fort Worth Texas Area

• Some travel is required
  

Please note that this position might be subject to a background check.