Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Thermo Fisher Scientific is seeking a highly motivated Staff Engineer who is passionate about understanding complex software products and delivering exceptional customer outcomes. This role is ideal for someone who enjoys investigating technical issues, collaborating across engineering teams, and taking ownership of software deployment and support throughout the product lifecycle.

You will work closely with Field Service Engineers (FSEs), software developers, DevOps engineers, and product teams to troubleshoot customer-reported issues, identify root causes, and ensure reliable software delivery. This position requires strong Linux expertise, software packaging knowledge, and a desire to continuously learn our internal products and technologies.

Key Responsibilities

• Develop deep technical expertise in Thermo Fisher Scientific software products and their deployment architecture.
• Partner with Field Service Engineers (FSEs) to investigate, troubleshoot, and resolve customer-reported software installation, configuration, and runtime issues.
• Reproduce customer issues in internal environments, perform root cause analysis, and work with Development and DevOps teams to drive timely resolutions.
• Own technical issues from initial investigation through validation and customer delivery.
• Build, maintain, and troubleshoot Linux-based software packages for Ubuntu and Debian platforms.
• Create, maintain, and improve Debian packages and installation workflows for internal software products.
• Develop and maintain installation, upgrade, rollback, and maintenance procedures to ensure reliable software deployments.
• Diagnose issues involving software dependencies, operating systems, package conflicts, permissions, networking, and system configuration.
• Create tools and automation using Bash, Python, or similar scripting languages to improve deployment efficiency and troubleshooting.
• Collaborate with developers to validate fixes, perform regression testing, and ensure production readiness.
• Maintain detailed technical documentation, troubleshooting guides, and deployment best practices.
• Continuously improve installation reliability, product support processes, and customer experience.

Required Experience

• 5+ years of experience in Linux Systems Engineering, Platform Engineering, Product Support Engineering, or a similar technical role.
• Strong hands-on experience administering Linux systems (Ubuntu/Debian preferred).
• Experience creating and maintaining Debian (.deb) packages and package repositories.
• Strong understanding of Linux package management (APT, dpkg) and software dependency management.
• Experience troubleshooting complex software installation and runtime issues.
• Solid knowledge of Linux internals, system services, process management, permissions, networking, and file systems.
• Experience with Bash scripting and automation.
• Strong analytical and debugging skills with the ability to perform end-to-end root cause analysis.
• Experience using Git and CI/CD tools to build and validate software packages.

Preferred Experience

• Experience supporting software deployed in customer or laboratory environments.
• Familiarity with software release management and versioning.
• Experience working with installers, package repositories, and software distribution.
• Exposure to Java, Python, or shell scripts from a deployment or support perspective.
• Experience using debugging and diagnostic tools on Linux.
• Knowledge of software quality assurance, validation, and release processes.
• Experience working in regulated or enterprise software environments.

What We're Looking For

• A strong curiosity to learn complex software products and understand how they operate end-to-end.
• A customer-first mindset with a passion for solving challenging technical problems.
• Excellent troubleshooting and root cause analysis skills.
• Someone who enjoys working across Field Service, Development, QA, and DevOps teams to drive issues to resolution.
• Strong ownership and accountability for customer issues from investigation through successful deployment.
• Excellent communication skills and the ability to explain technical concepts to both engineering teams and customer-facing colleagues.
• A continuous improvement mindset with a focus on making installations, deployments, and support processes simpler, more reliable, and more scalable.