Job Description

👋🏼 We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

REQUIREMENTS:

• Experience - 5.5+yrs years
• Strong experience in ServiceNow ITOM, CMDB, and Service Mapping
• Hands-on experience in ServiceNow integrations
• Experience in other modules like SPM or GRC or HRSD along with ITIL knowledge
• ServiceNow certification (any module)
• Strong understanding of ITOM and Service Mapping concepts
• Ability to translate business requirements into technical solutions
• Experience in developing and implementing technical solutions and performing integration testing
• Experience with ServiceNow scripting (Business Rules, Client Scripts, UI Policies, UI Actions)
• Good understanding of CMDB data model and relationships
• Strong communication and stakeholder management skills
• Ability to work in a global delivery environment

RESPONSIBILITIES:

• Work with the ServiceNow team to implement solutions across global locations
• Provide technical expertise in ServiceNow ITOM module, especially Service Mapping
• Design and implement ServiceNow integrations
• Understand business needs and align them with standardized processes and system design
• Develop and implement technical solutions on the ServiceNow platform
• Perform component integration testing and ensure quality delivery
• Support UAT and production deployments
• Collaborate with cross-functional teams for seamless project execution
• Troubleshoot and resolve technical issues
• Ensure adherence to best practices and continuous improvement
• Participate in design and code reviews and provide recommendations

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field